(Poistunut julkaisusta)

Senior IT Expert, Process Management
UPM-Kymmene Oyj

Alkuperäinen julkaisupäivä 15.2.2019

Are you looking to join a dynamic, innovation-driven, international company? Helping build a better future for us all. UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. We live by our values – trust and be trusted, achieve together, renew with courage. We are now looking for a Senior IT Expert for Process Management to join our team in Tampere.

Greetings from your future manager

“Are you dynamic, enthusiastic and intellectually curious? Are you analytical and have a methodic approach to your work? Are you able to plan on the detailed level but keep your eyes on the big picture? If so, you are the one we are looking for! As part of an IT Service Management process team, your key role is implementing, optimizing, monitoring and controlling Problem and Event Management processes.” – Jana Redsven

What You’ll Do

  • Responsible for improvement of Problem and Event Management Processes in cooperation with IT Service and Portfolio Management team
  • Ensure that all stakeholders involved in the processes have the required training and are aware of their role and responsibilities
  • Ensure that standard Problem and Event Management processes are implemented and followed
  • Report on the process Key Performance Indicators (KPIs) to evaluate the efficiency and effectiveness of the processes
  • Conduct periodical process maturity assessment and plan development roadmap accordingly
  • Continuously improve transparency, efficiency and effectiveness in both processes
  • Proactively drive quality improvements in both process areas

Who You Are

  • You have experience of ITIL/ITSM
  • You are experienced in defining processes and procedures to manage the problem cycle
  • You have proven experience in event management
  • You understand and have experience of root cause analyses
  • You have a positive attitude and are energetic, and have ability to integrate into a fast-paced team environment
  • You have advanced verbal and written communication skills in English
  • You demonstrate effective leadership and analytical skills and have excellent attention to detail
  • ITIL Service Operation certificate is considered as an advantage

This Is What We Offer For You

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values
  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.
  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

Additional information

The location of this position is Tampere.

For further information please contact Tomi Niskanen, 050 513 1633 or tomi.niskanen@barona.fi.

Please apply via the link below and attach your CV latest by 1.3.2019. We will start the interviews already during the application period.

UPM is a non-smoking workplace in Finland.