(Poistunut julkaisusta)

Global Blue –ACN Oy

Alkuperäinen julkaisupäivä 31.10.2018

We are now looking for two Refunders to join our Helsinki Airport and Trains to Russia team. One of the positions is permanent and the other is fixed-term employment (maternity leave substitution).

Nature and aim of the position 

Refund Global Blue Tax Free Forms and deliver great customer service at Global Blue Refund Office (Helsinki Airport and Trains to Russia).

Main duties and responsibilities 

  • Verify and refund Global Blue Tax Free Forms
  • Ensure great experience for our customers
  • Prevent refunding mistakes and fraud
  • Prepare reports as needed
  • Observe Global Blue policies, guidelines and procedures

Specific skills and knowledge 

  • Dedication to service and customer satisfaction
  • Fluency in Finnish and English. Other language skills we value in particular are Chinese, Russian and Japanese
  • Experience in using office software
  • Clean criminal record
  • Ability to work under pressure
  • Nimble but thorough way of working
  • Good interpersonal skills, especially in a team context
  • Ability to work in shifts (we operate 7 days a week)

A commercial education, experience in face-to-face customer contact and/or experience in managing tills is a benefit. The positions offered are ideal for someone looking into working in an international environment and gaining responsible experience in customer service. Salary according to Terms of employment in the Commercial sector (Kaupan alan TES).

We offer

  • Versatile duties in the world of Tax Free business
  • International working environment
  • Good benefits

Please apply by 15.11.2018 the latest. We will review the applications already during application period.
If you would like to get additional information on the position, what we offer or on our expectations of candidates please contact Team Leader Sami Nurmio 5.11.2018 between 13:00-15:00 or 6.11.2018 between 10:00-12:00, tel.: 0442361800.