QA Compliance Specialist
Gemalto, a Thales company, is a global leader in digital security, bringing trust to an increasingly connected world. We design and deliver a wide range of products, software and services based on two core technologies: digital identification and data protection. Our technology is at the heart of modern life, from payment to enterprise security and the internet of things. It enables our clients to deliver secure digital services for billions of individuals and things. Our 15,000 employees of more than 120 nationalities serve customers in 180 countries and had revenues of €3bn in 2018. Gemalto is part of the Thales group, a €19bn international organization with more than 80,000 employees in 68 countries worldwide.
We are looking for QA Compliance Specialist to join our dynamic Quality team. This position is permanent mid-senior role and location is in Vantaa. You report directly to QHSE Manager.
The primary role of QA Compliance Specialist is take care of our customer complaints in customer complaint management system. Role is to assign claims that customer service is opening to 8D Leaders for analysis and evaluate the received 8D reports. In this role you conduct weekly claim meetings with 8D Leaders and communicate with customer service and customer interface responsible persons (technical delivery consults). Aim is to exchange the experience of cases and help 8D Leader to solve the issues. Auditing is also a very important part of the job and in this role you will participate yearly external QHSE audits (ISO 9001, ISO 14001, ISO 45001 and ISO 50001, CQM) and perform independently related internal audits. You will also support and assist the Quality team with team tasks; quality inspections, document handling, inventory and production quality projects.
To succeed in this job you ideally have some of the following skills and expertise. This position needs experienced Specialist who has experience working with manufacturing industry and is familiar with Quality Assurance management.
Education: Experience: minimum 5-7 years’ experience in quality functions or manufacturing organization. We expect you to have knowledge of ISO management systems standards (ISO 9001, ISO 14001, ISO 45001 and ISO 50001) and experience of performing audits. Lead auditor qualifications is a benefit.
Our ideal candidate has very strong organizational skills, ability to set priorities, working under strict service level requirements and work in multicultural environment. You have excellent written and oral communication skills in Finnish and English. Good skills in communication with different stakeholders both internal and external is a must.
Gemalto is a unique company to join and a great place to work. You’re giving yourself an excellent opportunity to develop a dynamic career in a friendly, international environment where we value your contribution, believe in your potential and are committed to your development. We support you by providing a sound learning platform and a clear career path that is underpinned by our policies of promotion from within, mobility, training and development programs. In line with our strategy of putting the needs of customers at the center of everything we do, and our commitment to innovation, we know it is our people who make it happen, and together we strive to exceed our customers’ expectations.
Did we get you inspired?
We are looking forward to hear from you! If you are interested in working for a big international company with exciting hi-tech products and great colleagues, do not hesitate to apply. Please send your application including your CV and salary request by submitting your resume online. We start interviews already during the recruitment process. For further information, plase contact QHSE-Manager Miia Arkiomaa +3584650538756 on 7.2, 14.2, and 21.2 between 14-15.