Product Support Specialist
Thermo Fisher Scientific Oy

Alkuperäinen julkaisupäivä 15.3.2019

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Product Support Specialist
Vantaa, Finland


Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you looking for a role that combines advanced technical support and scientific instruments? If so, this might be the perfect role for you.

Thermo Fisher Scientific is currently recruiting a Product Support Specialist to join the support group based in Vantaa, Finland who will be responsible for the factory and field team/customer support of a platform used for clinical analysis.

As a Product Support Specialist you have a chance to work with technically advanced instruments in an innovative and international working environment. We offer motivating tasks and this function is well suited for those who enjoy working with technical product support and people. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career.

Key Responsibilities:

  • Work independently as part of a Global Support team to support Clinical Analyzer and associated Assays and consumables.
  • Deliver operator training programs and product demonstrations
  • Perform installation and troubleshooting/escalation support of LC-MS/MS applications and hardware
  • Develop and maintain product support documentation and processes
  • Accurately document, analyze and report support activities
  • Timely handling of technical product support cases and complaint assessment
  • Cross training on-boarding program to service tasks including installation, repair, upgrades, and preventive maintenance as applicable based on previous experience
  • Willing to travel internationally, client-focused and customer centric as duties may include support and product training on customer sites and exhibitions


Required Experience and Qualifications:

  • Hands-on experience of liquid chromatography and mass spectrometry instrumentation, software and applications are essential
  • 2+ years’ professional experience and a degree in life sciences e.g., analytical chemistry, Microbiology
  • Experience in IVD industry customer support is preferred
  • Ability and mindset to quickly diagnose and resolve technical analytical problems in a challenging environment
  • Ability to work independently and prioritize workload in an effective manner
  • English is essential while working knowledge of other languages e.g., Finnish, Swedish, French would be an advantage

We are looking for an enthusiastic initiative taker with a positive attitude. You enjoy working with high technology products and driving multiple initiatives at the same time. You want to develop yourself and the way of working. We offer motivating and multi-divisional tasks in an innovative and international working environment.

If you would like to discuss the role please contact Mark Nicholls, Director, Global Product Support and Service
on +44 7990 146607 at 15:30-16:30 Finland on Thursday 14th March or 13:00-14:00 on Wednesday 20th March.

The role will close when the right candidate if found.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Lisätiedot

  • Ilmoitusnumero: 1247780
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Vantaa
  • Lisätietoja antaa: Mark Nicholls, Director, Global Product Support and Service, on +44 7990 146607 13:00-14:00 Finland on Wednesday 20th March.