(Poistunut julkaisusta)

Product Support Specialist
Thermo Fisher Scientific Oy

Alkuperäinen julkaisupäivä 12.9.2018

Product Support Specialist
Vantaa, Finland

Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you looking for a role that combines advanced technical support and scientific instruments? If so, this might be the perfect role for you.

Thermo Fisher Scientific is currently recruiting a Product Support Specialist to join the support group based in Vantaa, Finland who is responsible for the Indiko and Gallery discrete analyzer system solutions global product and application factory support.

As Product Support Specialist you have a change to work with analytical instruments and products in an innovative and international working environment. We offer motivating tasks and this function is well suited for those who enjoy working with product support and customers. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career.

Key Responsibilities:

  • Product support to our global commercial organizations, partners and distributors primarily via email
  • Daily product support case and customer complaint logging and handling
  • Deliver product trainings and familiarizations
  • Participate in complaint and CAPA handling meetings
  • Maintain and develop case handling tool and processes together with the support team
  • Collecting and analyzing case statistics together with the product management team

Required Experience and Qualifications:

  • BS degree in Chemistry, Biochemistry or equivalent combination of education and experience to perform at this level
  • 3+ years of experience in product support or working in analytical laboratory with analytical instruments and/or applications
  • Work experience in IVD environment is a plus
  • Customer orientation – the position requires daily contact with customers, distributors and partners
  • Strong communication and interpersonal skills
  • Readiness to travel internationally if needed
  • Fluent skills in written and spoken English, basic Finnish required


We are looking for an enthusiastic initiative taker with a positive attitude. You enjoy working with high technology products and driving multiple initiatives at the same time. You want to develop yourself and the way of working. We offer motivating and multi-divisional tasks in an innovative and international working environment.

Applications together with CV and salary suggestions should be sent no later than 1st of October 2018. The position is filled as soon as a suitable candidate is found.

Please apply via http://jobs.thermofisher.com/ , 77473BR.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.