(Poistunut julkaisusta)

Product Specialist, Laboratory Automation
Thermo Fisher Scientific Oy

Alkuperäinen julkaisupäivä 6.7.2018

Product Specialist, Laboratory Automation

To our Clinical Diagnostic System CDS business in Vantaa, Finland. The Clinical Diagnostics Systems is focused on high-end IVD instrumentation and related clinical and specialty chemistry solutions. We also provide fully automated bench-top analyzers and applications for food and water laboratories. Our high throughput modular laboratory automation systems are used both in smaller laboratories as well as in high-volume core laboratories.

Our mission is to be the leading provider of high value, innovative diagnostic solutions to select IVD market segments and a partner of choice for major OEM customers.

Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you looking for a role that combines technical product support and scientific equipment? If so, this might be the perfect role for you.

As Product Specialist you have a chance to work with laboratory automation solutions and products in an innovative and international working environment. The position is well suited if you enjoy working with product support and customers.

We are looking for an enthusiastic initiative taker with a positive attitude and problem solving skills. You are able to drive multiple initiatives at the same time and you want to develop yourself and the way of working. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career. We offer motivating and cross-functional tasks in an innovative and inter-national working environment.

Key responsibilities:

  • Product support to our global partners and distributors primarily via email and provide subject matter expertise in product related customer, partnership and R&D questions
  • Daily product support to our global commercial organizations, partners and distributors primarily via email
  • Support case and customer complaint logging and handling and maintain and develop case handling tool and processes together with the support team
  • Participate in complaint and CAPA handling meetings
  • Collecting and analyzing case statistics together with the product management team
  • Deliver laboratory automation product information related to Hardware, Software, etc. (NTU and other) for customer communication
  • Participate in the review process of product info and launch material.
  • Work with the whole Tech Support team to develop and improve the product support processes of laboratory automation product line
  • Deliver product and operator training for the laboratory automation as indicated in the annual plan/strategy and participate in the system support process
  • Participate the monitoring of the customer satisfaction and initiate improvements/corrective actions as necessary to ensure the customer expectations are met

Required Experience and Qualifications:

  • Bachelor’s degree or similar technical in area
  • A minimum of 1-3 years’ work experience in a related field
  • Strong working knowledge of Windows based software, networking and PC hardware
  • Good communication and negotiations skills and the ability to interface with customers in a positive, professional manner
  • Demonstrated verbal, written and presentation skills
  • Ability to work independently, and as part of a group, to accomplish individual and team objectives
  • Ability to prioritize multiple high priority activities, taking own initiative and applying strong process orientation capabilities
  • Ability to troubleshoot mechanical and SW problems analytically and systematically with a firm commitment to quality and customer satisfaction.
  • Fluent communication skills in spoken and written Finnish and English.

We additionally value:

  • Systematic and process oriented way of working
  • Clinical laboratory experience is a plus
  • Experience in supporting international customers
  • Knowledge of laboratory automation systems is a plus

We look forward to receiving your application, including a cover letter, CV and salary request in English. Please apply via https://jobs.thermofisher.com/ Reference: 72484BR. Please apply by Sunday 12th of August.

If you have questions about Thermo Fisher Scientific and/or the position - please contact Should you have any questions, please contact Senior Product Marketing and Technical Support Manager Janne Järvinen, tel. +358 40 833 5756 on Monday the 6th of August between 3pm and 4pm.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.