Product Owner, Sales & Service Cloud
Telia Finland Oyj
Do you want to help Telia Finland to make business with Salesforce platform? Are you an IT development expert and a passionate professional willing to play a key role on our path in the world of digitalized automated solutions and superb customer experience? Keep reading, you may have just found the next step on your career that you were looking for!
We are now looking for a Product Owner, Sales and Service Cloud to work with us at our IT department in Helsinki. Our mission is to create business value via IT service excellence. We are responsible for IT service quality and building capabilities for New Generation Telco. Our cornerstones are empowerment, accountability and co-operation with key stakeholders – both internal and external. Join the team of devoted and knowledgeable professionals, and help us going forward!
Your next challenge
In this role, your main focus will be on ensuring that our selected IT tools form an optimal solution for efficient sales and customer service management. You need to learn to understand well what the business stakeholders want to achieve and how they operate, and you need to be able to translate that into requirements and IT solution functionalities. Sometimes it means new development, sometimes it means supporting business to utilize existing solutions in an optimal way.
As a Product Owner, you will be responsible for the overall product management and development for our Salesforce platform, and you will also act as our main technical contact towards the vendors of the tools we use. You will work with IT development and maintenance teams as well as business people in all segments – it will be a great opportunity to learn about Telia and telco business across different organizations and functions! You will ensure that our sales and service management solutions serve business with the highest quality, today and in the future.
What are we looking for?
Ideally, you’ll have a Bachelor’s or Master’s degree with at least 10 years of experience in IT development and management. You must have a proven track record in process and IT system development, and we expect you to work well in a multi-site cross-border team and with wide range of stakeholders. We anticipate good Salesforce skills and you must be able to conduct your work fluently both in English and Finnish.
Additionally, you need to have a deep knowledge and understanding on sales and service management processes and the related IT tools and solutions (CRM, Salesforce sales cloud, Salesforce service cloud, Web Services, APIs).
We are using a development framework based on SAFe 4.5. Therefore, you should have at least basic understanding and some hands-on experience in working according to agile methodologies.
We trust you are highly motivated, innovative, reliable, and dare to express your opinions. We appreciate analytical, structured and results-oriented ways of working. To be successful in this role, you need to have strong management skills, you need to be able to work in a hectic environment, you need to be ready for new challenges and learn and adapt quickly, and you need to provide results in fast pace.
For more information about the opportunity, team or working at Telia, please contact Head of Channels systems, Antti Kokko via phone +358 40 302 2796.
Excited and want to be part of our journey? Send us your personalized job application via our recruitment system (http://www.telia.fi/career) as soon as possible, but at the latest by 28.03.2018.
We are reviewing applications already during the application period. We strive to find the most suitable candidate and make final decisions as soon as possible.
Welcome to Telia – Home to your next big opportunity!