Partnership Account Coordinator / Junior Key Account Manager (International)

We, at Delipap, are passionate about building meaningful brands and manufacturing safe and skin-friendly hygiene products for all family members in an environmentally responsible way in Finland. We’ve been on this journey already for over 40-years and are best known for our brands such as Moomin Baby diapers and Vuokkoset female hygiene products, both manufactured in Finland´s only diaper and female hygiene product factories. As a family-owned company our values such as fairness, made in Finland, no nonsense and gentle purity are important guiding principles for everything we do.

Due to the continued growth of our international channel, we are looking for an ambitious, self-driven, and customer-focused Partnership Account Coordinator / Junior Key Account Manager (International) to join our team to deliver long-term, sustainable growth, and to build collaborative and winning partnerships with our valued customers.

Reporting to the Partnership Account Manager, the Partnership Account Coordinator will operate across the customer and brand matrices, handling operational matters as well as taking ownership of a portfolio of partners. This is an exciting opportunity to work across multiple markets, including in Europe and Asia, in a development role involving both support/operational and lead/managerial elements.

The Role:

·        Develop and execute successful business plans for their assigned partners.

·        Prepare for and lead meetings with assigned partners.

·        Analyze performance trends and react quickly based on the analyses.

·        Gather key information to inform the partner strategy.

·        Conduct contract, price and selection negotiations and monitor their implementation.

·        Ensure operational effectiveness by improving service levels and forecast accuracy across the international channel.

·        Take ownership of the forecasting process for the international channel.

·        Coordinate regular brand/product training with international partners.

·        Manage partner events, such as market visits, partner days, and other events as needed and for all international partners.

·        Coordinate and dispatch samples to partners. 

·        Monitor terms payments to partners.

·        Manage and process invoices, claims and other deductions to agreed levels.

·        Complete new line forms and price change forms as required.

·        Develop new processes to enhance the performance of the international channel.

·        Process orders for partners as needed across the international channel.

·        Above all, nurture excellent relationships with partners and contribute to a positive team culture within Delipap.  

The successful applicant: 

·        At least 1-3 years’ experience within a fast-paced FMCG environment.

·        A mix of retailer and distributor experience is advantageous.

·        Baby and Feminine Hygiene category experience is desired but not essential.

·        (Excellent) written and spoken communication skills (must speak fluent English).

·        Demonstrable experience of building successful, collaborative, and lasting customer relationships.

·        Confident user of Microsoft Office suite and other BI tools.

·        Able to use data to influence, challenge and enable change.

·        A practical thinker with a solutions-orientated mindset.

·        Educated to degree-level (BBA, M.Sc. (Econ.)).

·        Be commutable to the Veikkola 3 days per week.

·        Passport and willingness to travel.

·        Full clean driving license.

We offer an interesting position in a growing and agile Finnish family-run business, where you can influence the operations of the entire company with your own expertise. Your workstation is in Kirkkonummi, Veikkola (approx. 30min from Helsinki city centre). There may also be occasional work assignments at our other office in Tammisaari. The task requires flexibility and readiness to travel, so a passport and driver's license are necessary. Interested? please apply by the 2nd of June.