Order Management and Inside Sales Representative

Order Management and Inside Sales Representative

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E 

What you’ll do:

• Handles inquiries via phone, chat and email from customers and/or internal parties.

• Order management: order entry, price checking, order clearing compliant with Eaton's policies

• Purchasing: issue purchase orders for supplies, services and equipment from internal and external vendors compliant with Eaton’s procedures and standards

• Complaint handling

• Support of delivery and billing.

• Handles a variety of pre-sales or post-sales service functions.

• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Pursues problem solving with help from peers and management

• Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
   

Qualifications:

• Relevant working experience in related or similar area

• English language knowledge  minimum B1 level, Local/Native Language Capabilities according to the team's scope

• Basic MS Office experience (Word, Excel, etc).

• SAP/Oracle knowledge or any Case Management Tool is an advantage.

Skills:

• Strong communication skills (written and verbal) ,

• Customer Service attitude, strong attention to details, punctuality,

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.