Operations Coordinator, Innovation Works

Marimekko Innovation Works is a newly founded business unit set to explore, prioritize, and drive Marimekko's forward-looking sustainability initiatives to ensure their end-to-end and agile implementation and to evaluate their ultimate effectiveness. Marimekko Innovations Works is organized around multi-disciplinary and cross-functional teams. It seeks to test minimum viable products quickly, with real customers, to enable rapid development and iteration.

The mission of Marimekko Innovations Works is to accelerate and catalyze our sustainability journey and we are passionate about operational excellence, always acting with our community and partners at heart.

We are looking for customer-centric and analytical

Operations Coordinator

to join the Marimekko Innovation Works team in Helsinki HQ to support us in reaching our ambitious sustainability targets.

As our Operations Coordinator, you will contribute to the success of the C2C & B2C Marimekko Pre-loved marketplace by running the day-to-day operations of the resale e-commerce platform, processing data analytics, working with an agile team, and solving complex tasks in a fast-moving environment.

You will join our Business Development and Transformation team in our HQ office in Helsinki to shape the development of our fast growing Innovation Works unit.

This is a full-time position, in which you will report to our Head of Innovation Works.

Main responsibilities:

• Handle Marimekko’s own inventory and, ensuring stock accuracy, control processes and standards.
• Handle Marimekko product listings.
• Authenticate sellers’ marketplace posts and ensure that all customer orders are processed in a timely and accurate fashion.
• Support our key sellers and partners.
• Support our customer service team and SaaS partner on customer inquiries, claims, refunds etc.
• Ensure all operational processes are followed to ensure maximum efficiency.
• Work closely with our SaaS partner and primary e-commerce team in the digital business unit.
• Develop an in-depth, analytical understanding of user experience and what drives growth and how it can be improved.

To succeed in this role, you have/are:

• Experience as an e-commerce operations coordinator or similar role.
• Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
• Process-oriented focus that looks to continuously improve all work streams.
• Analytical skills to deliver a strong data-driven performance as well a knowledge of e-commerce KPIs and how they can be defined.

• Customer-oriented and commercial mindset with experience in operations, retail or omnichannel position in e-commerce companies
• Clear and well-structured communication with the team, stakeholders and the steering group committee, throughout all stages of project execution
• Able to prioritize tasks and work independently
• True passion for advancing sustainability and new business models in fashion and design
• Team player attitude, looking to lend a hand when needed
• Fluent in English (mandatory)
• Quick learner
• Suitable educational background e.g. in Economics or Engineering

At Marimekko we encourage people to be themselves and value diversity. We believe in fairness and doing things together, using common sense and finding joy in our work. If you connect with these values and have the right background, we might be able to offer you a unique opportunity to work in an exciting, international environment with one of the most iconic lifestyle brands.

If all this sparks your interest and you feel like you are the one we are looking for, please send your application including your CV and cover letter with salary expectation via our career site at http://company.marimekko.com/careers. We will start the interviews already during the application period so please, let us hear from you as soon as possible but no later than on Monday February 28th, 2022. For more information about the role, please contact Suvi-Elina Enqvist, Head of Innovation Works by phone: +358 40 707 8491 on Friday February 11th between 9am-10.30am EET or Friday February 18th between 9am-10.30am EET

Marimekko is ranked as the most attractive employer in Finland amongst business professionals according to Universum’s ranking. Marimekko is also the 3rd most attractive employer in Finland amongst business students. Read more about the Universum’s study here.

Marimekko's culture and working environment are founded on equality, inclusion and cherishing diversity. Recruitment is always based on business need, and the candidates are evaluated on relevant knowledge, skills and experience as well as motivation.