Operations Associate (Norwegian)
Operations Associate for our Travel Insurance Business, full-time position in Helsinki, Finland
The insurance service center in Helsinki assists clients from all Nordic countries and at the moment we are looking for individual with fluency in Norwegian plus any of the Nordic languages; Swedish, Danish or Finnish.
As an Operations Associate in our dynamic Nordic Travel team your main responsibility is to interact with customers, provide advice and process claims and policy information, as well as evaluate the admissibility of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.
Other Key Responsibilities:
• Operate within agreed service levels and deliver customer service excellence
• Answer calls to customer service in rotation with team, and manage claims
• Record claims activity in the IT Systems
• Participate in and support process improvement and Quality initiatives
• Provide support for other Operational areas as required
We are looking for individuals with a suitable educational background and with experience from preferably similar tasks in either the insurance, travel or banking business. You have a background in customer service e.g. contact center environment and you enjoy working with clients.
The language skills mentioned in the beginning of the ad are compulsory. Candidates should also have good IT skills and a willingness to work both independently and also in co-operation with other colleagues. Excellent communication and organization skills are also very important.
AXA Partners - Credit & Lifestyle Protection offers you an interesting role and the possibility of learning about the insurance industry. The insurance service center is located in Sörnäinen, Helsinki (close to center and therefore easily accessed by public transportation).
For more information call Mia Tammisto at +358 50 516 6780
Please send your application in English as soon as possible but at the latest by 11.9.2020 We will start interviewing during the application period. The first stage (video interview) of this recruitment will be in English.