(Poistunut julkaisusta)

Operations Associate, Axa Partners
Academic Work

Alkuperäinen julkaisupäivä 17.1.2020
Our client Axa Partners is looking for three Operations Associates with fluent language skills in any of the Nordic languages; Norwegian, Danish or Swedish. This position offers a great opportunity to gain more work experience in an international company in the insurance industry. If this got your attention, keep reading and apply already today!
We offer

* Interesting duties in the insurance industry
* International workplace
* Benefits working in a big company such as promotion opportunities
* Great Nordic Travel team and colleagues to support you

As an Operations Associate in the dynamic Nordic Travel team your main responsibility is to interact with customers, provide advice and process claims and policy information, as well as evaluate the acceptability of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.

Key Responsibilities:
* Operate within agreed service levels and deliver customer service excellence
* Answer calls to customer helpdesk in rotation with team and manage claims
* Record claims activity in the IT System
* Participate in and support process improvement and Quality initiatives
* Preparation of internal and external Reports and presentations for claims and sales
* Provide support for other Operational areas as required
We are looking for candidates with:

* Suitable educational background (e.g. business)
* Previous experience in either the insurance, travel or banking industry or you have a background in customer service e.g. contact center environment
* Fluent language skills in either Swedish, Danish or Norwegian
* Good IT skills and excellent communication and organization skills

Other information

* Start: as soon as possible
* Open positions: Two permanent positions and one 12 months long position (maternity leave)
* Location: Sörnäinen, Helsinki

Read more about Axa Partners