Norwegian speaking Operations Associate for Travel Insurance Business, Axa Partners
Academic Work

Alkuperäinen julkaisupäivä 24.8.2020
We are looking for an Operations Associate for our client company Axa Partners in a long-term employment. The insurance service centre in Helsinki assists clients from all Nordic countries and at the moment we are looking for individual with fluency in Norwegian plus any of the Nordic languages; Swedish, Danish or Finnish.

If you got interested, keep on reading - you might be the one we are looking for!
As an Operations Associate in the dynamic Nordic Travel team your main responsibility is to interact with customers, provide advice and process claims and policy information, as well as evaluate the admissibility of the claim. You will work as part of the customer service (claims) team and cooperate with partner companies, other functions in the company and external advisors to obtain required information for claims analysis.

We are looking for individuals with a suitable educational background and with experience from preferably similar tasks in either the insurance, travel or banking business. You have a background in customer service e.g. contact centre environment and you enjoy working with clients. The office is located in Sörnäinen, Helsinki, it is close to centre and therefore easily accessed by public transportation.

You are offered

* An interesting task in the insurance industry
* International working environment with great teammates
* Opportunities to develop your own professional skills


* Operate within agreed service levels and deliver customer service excellence
* Answer calls to customer service in rotation with team, and manage claims
* Record claims activity in the IT Systems
* Participate in and support process improvement and Quality initiatives
* Provide support for other Operational areas as required


* Suitable educational background
* Previous work experience from similar tasks
* Good IT skills
* Fluency in Norwegian plus any of the Nordic languages; Swedish, Danish or Finnish
* Good communication and organization skills

As a person you are:

* Service minded
* Independent
* Proactive
* Flexible

Other information

* Start: as soon as possible
* Work extent: permanent
* Location: Helsinki, Sörnäinen
* Contact information: This recruitment process is conducted by Academic Work. It is a request from Axa Partners that all questions regarding the position is handled by
Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Axa Partners is a world leading provider of credit & lifestyle protection insurance. In Axa you get to do versatile and challenging tasks with an international and fun team - you wont get bored!
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