Nordic Client Director, Affinity & Warranty Service Programs
AIG Europe S.A.

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Alkuperäinen julkaisupäivä 19.11.2020

Are you interested in a position in a dynamic and international setting? We are currently looking for a Client Director of Warranty and Service Programs to join one of our Nordics offices in Sweden, Finland, Norway or Denmark. 

Warranty and Service Programs (WSP) is a product line within General Insurance, specialized in providing accidental damage insurance and extended warranty for a variety of Consumer goods, including but not limited to electronic devices and mobile phones, brown and white goods, sports goods and medical devices. We are involved with a number of supplementary insurance products including Bank NAC programs. The products are normally sold via affinity partners such as mobile operators, retailers and financial institutions.

About the role

The WSP Client Director is responsible for both managing existing partnerships, as well as growing new relations, leading to binding and onboarding of new opportunities The Client Director is responsible for managing the P/L on an account level and contributing to the P/L on a Nordic level. Responsibilities also include building a pipeline for the area, ensuring compliance with internal policies and local legislation as well as product development.

The Client Director is responsible for developing partnerships with organizations that have a large customer/prospect database and/or appropriate distribution networks that are suitable for offering and selling our insurance products. The Client Director is also responsible for implementation and managing the ongoing relationships with a business partners, ensuring proper reporting and profitability as well as customer satisfaction. 

The performance of the Client Director will be mainly linked to performance of the insurance portfolio overall and of the partners managed in specific. The performance will also be linked to developed pipeline and number of closed deals.

The role will report to Nordic Head of Warranty and Service Programs, who is based in Sweden. 

Skills & Experience

University education with, preferably, an insurance experience in affinity type business, creativity and proactivity necessary to be able to engineer the programs from scratch. Dynamic, motivated and able to create relationship with internal and external stakeholders creating a resilient business environment.
In addition,

  • Ability to read and analyze P&L statements with an understanding of the key performance indicators and understanding on the drivers behind.

  • Experience from managing insurance portfolios and driving P/L

  • Excellent business English and one or more Nordic language

  • Strong execution skills and results oriented

  • Demonstrable track record of successful client management and client acquisition in the Nordic marketplace

  • Business Degree

  • Several years of relevant experience in affinity insurance in customer facing roles

  • Ability to drive a sales pipeline and deliver results

  • Existing relationships within the insurance community

  • Strong communication (oral and written) and influencing skills and proven ability to collaborate and work across multiple areas of the organization


Submit your application via our online recruiting portal as soon as possible, but not later than the 20th of December, in our online recruitment portal.

Applications are processed and interviews are carried out continuously. We cannot guarantee processing of applications received outside of the recruitment portal.

If you have any questions about the position or recruitment process, please contact

  • Sofia Ullgren, Head of Warranty Service Programs, Nordics, 

  • Camilla Westh, HRBP Nordics, +45 91325147,


It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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  • Ilmoitusnumero: 1401600
  • Tehtäväalue: Pankki/rahoitus/vakuutus
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki, Ulkomaat/Norja, Ulkomaat/Ruotsi, Ulkomaat/Tanska