Manager, IT Service Owner, Stakeholder Relations
UPM-Kymmene Oyj

Alkuperäinen julkaisupäivä 4.4.2019

Are you looking to join a dynamic, innovation-driven, international company, building a better future for us all? UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. We live by our values – trust and be trusted, achieve together, renew with courage.

Manager, IT Service Owner, Stakeholder Relations

We are now looking for a Manager, IT Service Owner, Stakeholder Relations to join UPM's team in Helsinki. IT Services in your domain are mainly related to internal and external communication services and environment & responsibility area.

UPM IT organization has the end-to-end service ownership and global delivery accountability for the business services delivered by IT. As a Manager, IT Service Owner you ensure ongoing service delivery meets business requirements. You lead service review meetings focusing for cost and quality. For business counterparts you act as a single point of contact.

What you’ll do

  • Have the overall accountability of end-to-end IT services towards UPM business as a single point of contact in Stakeholder Relations area. You will manage services’ budget and coordinate spend against business value.
  • Identify and lead opportunities for process and service improvements
  • Manage IT development portfolio and contribute to projects in your area
  • Participate in business process design and turn business needs into IT solutions and/or services.
  • You will contribute in creating technical roadmaps in co-operation with architects and suppliers.
  • Ensure change documentation and manage change implementation. IT Controls are part of your work.
  • Manage IT service portfolio and be accountable for the IT service quality for new applications and services
  • Work closely with Stakeholder Relations’ Digital team to lead development of UPM’s customer-facing digital services and marketing technology

Who you are

  • You have M.Sc. or in Information Technology or equivalent and several years of experience in managing IT services
  • You have experience in working with Publishing platforms.
  • You understand modern BI and Analytics technologies
  • You also have wide experience of IT technologies and ITSM processes (ITIL)
  • You are interested in finding technical solutions to fulfil the needs of current and future digital customer experience
  • You have good collaboration and influencing skills as well as strong drive to deliver quality services
  • You enjoy managing successfully IT services in multi-supplier environment

This is what we offer for you

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.
  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.
  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
  • Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

Additional information

For more information, please contact Barona IT’s Talent Acquisition Consultant Janne Borro, +358 44 542 9644 or

Please apply via the link below and attach your CV latest by 25.4.2019.

UPM is a non-smoking workplace in Finland.

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  • Ilmoitusnumero: 1256648
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuaika päättyy: 25.4.2019
  • Hakuosoite: www-osoite
  • Puhelin: 044 542 9644
  • Sijainti: Helsinki