Manager Customer Service & Sales Support, Dräger

Turning technology into “Technology for Life”

Dräger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2023, the company generated net sales of EUR 3.4 billion.

Dräger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.

Could you be the Customer Service and Sales Support Manager we are looking for?

As the Manager for Customer Service & Sales Support, you will be at the heart of our customer operations, playing a crucial role in shaping the customer journey and driving our Safety business forward. You will lead a team of 13 dedicated professionals placed in Finland, Sweden, Norway and Denmark, empowering them to deliver service that not only meets but consistently exceeds customer expectations. This means that extensive travels within the Nordic countries are expected, at least on a bi-weekly basis. Your leadership will be key in fostering a positive and collaborative work environment where innovation thrives, and customer satisfaction reaches new heights.

In this role, you will have the opportunity to inspire and guide your team to achieve excellence in every interaction. You will develop and implement processes that optimize efficiency, effectiveness, and the overall quality of service we provide, and you will be part of the Safety Leadership Team Working closely with cross-functional teams across the Nordics, you will ensure that our customer service and sales support functions are seamlessly integrated, enabling us to deliver an exceptional customer experience.

Your role will also involve identifying opportunities for innovation and improvement. By introducing new processes and refining existing ones, you will help us enhance the customer journey, making it smoother, more efficient, and more enjoyable. Additionally, you will play a vital part in the growth and development of your team, recruiting and mentoring talent to ensure they reach their full potential while contributing to our culture of continuous improvement.

The position is permanent and full-time, based in Vantaa. We work in a hybrid model.

What are we looking for?

To succeed in this role, you will need a suitable educational background (for example engineering), along with relevant professional qualifications. We are looking for someone with excellent leadership skills, capable of inspiring and guiding a team towards exceptional results while maintaining a positive and supportive work environment. We value candidates who are IT literate, especially those who are comfortable with technology and eager to leverage it to improve service delivery. Additionally, exceptional communication skills in English are a must, as you will be working with diverse teams and stakeholders across the Nordics, and any other Scandinavian language skills, especially Swedish, are considered as an advantage.

We also appreciate a hands-on approach. The ideal candidate will be proactive, well-organized, and able to work independently with minimal supervision. Your ability to make decisions and deliver results with a positive, pragmatic, and risk-balanced attitude will set you apart in this role.

Why us?

Joining Dräger presents a remarkable opportunity to become part of a prestigious, world-leading family-owned company boasting a rich history and unparalleled expertise in both medical technology and safety technology. With roots dating back to 1889, Dräger has evolved into a global entity with operations spanning the globe.

At Dräger, we’re more than just a workplace; we’re a family-oriented company with a warm, supportive culture. You’ll find genuine camaraderie and a willingness to help each other, making every day at the office enjoyable and fulfilling. Our stable environment allows for long-term career growth, with many employees building 40-year careers here. As a global company, we offer the security of established processes and the freedom to make decisions at the local level, trusting our teams to know what’s best.

Working at Dräger is not just a job; it’s meaningful work where the products you support save lives and protect people every day. If you’re looking for a place where your work truly matters, Dräger is the right choice for you.

Have we got your interest?

If you are interested, we want to hear from you as soon as possible! Please submit your application via the link by 20.9.2024. We will be looking to start the interviews already during the application period. This is a permanent position, where you will be employed by Dräger Suomi Oy.

The recruitment process is carried out in cooperation with Biisoni. For more information on the position, please contact Sanna Uurinmäki, Recruitment Consultant, e-mail: sanna.uurinmaki@biisoni.fi.