Loyalty Team Lead
Accountor Finago Oy
Come and join our a+ team!
At Accountor, we are forerunners for the future. Development, curiosity and growth give us purpose – we really have the ambition to be one step ahead. Here, new ideas are boosted with an open-minded attitude and flexibility - we are an a+place to work!
Accountor Finago is now looking for a
Loyalty Team Lead
to our renewed and growing SME Marketing and Communications team. You will take the lead on building customer and partner loyalty.
In your role, you are responsible for building and implementing concepts focusing on improved customer satisfaction, cross-sales and increased number of partner and customer advocates. You and your team will work in co-operation foremost with the Sales, ICT and Business Development organizations, along with working side-by-side with the two other sub-teams in the SME Marketing and Communications organization.
Your key tasks will include
- Developing and driving actions covering the partner program
- Partner network and customer community management (for example: Finago Friends)
- Event concept creation and enhancement (for example Finago Tilitoimistopäivä)
- Establishing and maintaining processes that ensure best practices regarding customer and partner loyalty
- Analyzing marketing and sales data to develop insights and make recommendations on areas for optimization to meet targets
- Leading a team of currently one specialist – lead by example and keep the team motivated and involved
- Supporting in developing the Accountor Finago position and image in the industry.
We have chosen an inhouse-marketing strategy, meaning that all team members play a crucial role on both a strategic and operational level. For example, all team leaders have a two-folded role: the coaching leadership and a subject matter expert role. In this specific role the subject matter focus would cover Customer and partner care-activities.
We apply a significant stack of modern tools and enablers (for example bots, Dynamics, Google Analytics, Hubspot, Power BI, Slack, Teams, Wordpress) but more essential than exact knowledge of all tools is eagerness and ability to learn fast and drive optimization. We are on an ambitious customer experience and data-driven journey, and we will be delighted to learn about new ways of enabling success.
You are an ideal candidate for this role if you have relevant experience in driving customer and partner loyalty. Excellent business understanding, both strategical and structural execution skills and networking skills are important. Our corporate language is English, and for this specific role we believe it is essential to also possess solid skills both in English and Finnish, Swedish skills would be an asset. Overall, we particularly value a passion for customer insights, general curiosity and change leadership. Experience working in a software company is a plus, but not a must.
Take advantage of this opportunity and join our team to make a difference!
This is a fixed-term role due to a parental leave. For further questions, please contact Johanna Wretdal (Head of Marketing & Communication) email@example.com or 040 196 3825 (Tue 8.9 between 10-11, Fri 11.9 between 10-11). We are looking forward to receiving your application by Mon 21.9.2020. Please notice that we are actively following the process and might proceed to action also during the application period.
Take a look at your future team colleagues here.
Get to know us
Our aim is to be the best employer in our industry. We believe that motivated and happy people are the main ingredient in our success story. Our working culture is inspiring, friendly and welcoming. We are also working continuously on providing the best and most modern management model, where the employees are empowered, coached and cared for.
We have built ourselves an environment that supports wellbeing at work, professional development and work-life balance. We offer for example flexible working hours, remote work, extensive healthcare and benefits of sport and recreation. Additionally, we hold numerous events every year, including sports, culture and other bigger or smaller occasions for celebration. A fast-growing company with international endeavors provides good opportunities for professional learning and career development. Our office in Keilaniemi, Espoo, is a very pleasant environment to spend your days working.
You can read more about our supportive, trusting and friendly atmosphere here on our social media pages or behind #accountorteam.