(Poistunut julkaisusta)

Learning & Quality Manager for Commercial & Industrial Claims

Alkuperäinen julkaisupäivä 16.8.2019

Do you want to have a challenge and build something new? Are you innovative and interested in developing new learning solutions and scalable learning content? Do you want to be responsible for training and education for an award-winning professional organization?

If P&C Insurance is the largest Nordic insurance provider, with 4.3 billion EUR in gross premiums written last year, whilst developing award-winning digital services and an ambitious digital strategy to provide the best experience to our customers. Commercial & Industrial Claims is a Nordic unit counting nearly 600 employees that is responsible for claims handling for all our corporate clients. We are transforming our business to improve the way claims are dealt with through optimized operational processes, communications and digital applications.

We are now looking for a Nordic Learning & Quality Manager to join and support our transformation journey.

You will have a central role in our organization by driving our competence development and ensuring that our advisors always have the right skills to enable an outstanding customer experience.  

You will be an important driver for building a continuous learning culture in our teams across Nordics. Your main responsibility will be to plan, coordinate and deliver scalable and continuous learning content and education for our claims advisors. You will collect insight and develop new learning content in line with our career ladder model. You will contribute to making storytelling an important part of our culture and of how we talk about ourselves and our accomplishments. To enhance efficiencies and knowledge sharing, you will always need to keep your “Nordic hat” on with a focus on finding synergies and utilizing digital and other tools that can be scaled for the entire organization.

As part of your job, you will also have some quality aspects to your work. You will be responsible for part of our quality monitoring and use this as an inspiration for developing further training content for the organization.

This is a new role, so it is an exciting opportunity to influence how this role will be built up, based on your personal competences and interests. You will report to the Head of Process Development & Quality Assurance in Commercial & Industrial Claims.

Main responsibilities and tasks

  • Plan, explore, organize and coordinate continuous and scalable training and education
  • Identify and funnel training needs, coordinate education and training across units and countries
  • Develop and educate trainers who can deliver the content to the organization
  • Facilitate and coordinate claims storytelling, connecting real stories to our best cases that can be shared with the entire organization
  • Plan and maintain the Claims career ladder model; develop training content and milestones to support competence and career development
  • Coordinate and follow-up quality monitoring and create meaningful content to maintain and enhance quality

Your qualifications and personality

  • You have strong pedagogical skills and willingness to conduct training by yourself
  • You can engage and inspire people through your strong leadership skills
  • You have good communication skills and act as a proactive and positive role model
  • You are good in understanding the big picture
  • You have at least relevant bachelor’s level degree, or equivalent experience
  • You have project management skills and experience
  • You can express yourself well in both written and spoken English, as well as at least one of the Nordic languages

This is a fulltime Nordic position and therefore some travelling may be required.

If you are as excited for this opportunity as we are, don’t hesitate to apply today! Send us your CV together with your cover letter not later than 30th of august.

For further questions about the role, please feel free to contact:

Eero-Matti Salminen (Head of Process Development & QA), +358 40 5630 500, eero-matti.salminen@if.fi 
Line Gjengedal Ruud (Head of Commercial & Industrial Claims), +47 934 80 793, line.gjengedal.ruud@if.no

We have, in particular, set aside time on August 22nd (CEST) at 10:00 – 12:00 (Line) or 13:00 – 15:00 (Eero-Matti) and hope to hear from you.

Union representative contacts:

Ulf Skoglund, SACO (+ 46 703782968, ulf.skoglund@if.se)
Johan Sjöstedt, FTF (+ 46 705816650, johan.sjostedt@if.se)

We look forward to receiving your application!