Leading Leaders – Toimipaikan johtaja, Personal Banking, Tampere
Nordea

Alkuperäinen julkaisupäivä 13.5.2019

We are looking for a Head of Unit to Tampere. This is an opportunity for you to lead and create more business momentum in an attractive and growing market.

In today’s world, change is the one thing you can count on. But whatever the future brings, our customers remain at the heart of everything we do.

That’s where you come in. Working with dedicated colleagues in an exciting, fast-paced environment, you’ll help meet our customers’ changing needs.

We aim to be courageous and explorative in our approach to innovating better ways of delivering banking services – anytime, anywhere. This means you’ll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?

Your future responsibilities

You’ll join Tampere Unit, where you lead Premium Banking and Home Journey team leaders. As Leading leaders - Toimipaikan johtaja, you’ll be responsible for leading the implementation of the sharpened strategy – where Mobile will be natural entry point for all customers - and new ways of working in local part of the service network. You will build increased focus on customers with more complex needs in terms of affluent customers, home-owners and a narrower group of young potentials.

Your team will fulfil customer´s needs in line with our customer vision and you as a leader will embrace our values – living them by showing courage and passion in every interaction regardless whether it is towards customers or employees. In Tampere we are 60 financial professionals located in Tampere, Lempäälä and Nokia, providing relevant sale, service and advise in both face to face and remote meetings. You will be responsible of Premium and Home Journey teams in that entity.

What you’ll be doing:

  • Implementing our sharpened strategy and new ways of working in Tampere Home Journey and Premium teams and leading the local services – both business and people wise  
  • Delivering high customer satisfaction by offering relevant and competent solutions to the customers   
  • Acting as local Mr./Ms. Nordea - develop local network – Collaborate with external local stakeholders 
  • Communicating Nordea’s customer vision, strategy and values in a way that makes it easy to deal with  
  • Being outgoing, proactive towards new and existing customers  

The role is based in Tampere. Welcome to an energetic team that generates great momentum from collaboration!

Who you are

Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.

Your profile and background:

  • We expect you to have solid transformational leadership experience  
  • Proven results of successful sales leadership  
  • We expect you to be a driver and passionate for serving our customers in new ways, have great communicative skills, as well as strong driver role   
  • Preferably some experience in cultural transformation and passion for personal development journey  
  • You have excellent English and Finnish skills  
  • Relevant Master’s Degree 

If this sounds like you, get in touch!

More information

At nordea.com, you can read more about us, our business and our focus on integrating sustainability into everything we do.

At Nordea, we recruit from the widest possible pool and hire the best person for the job. Because diversity makes us stronger. And once you are on board, you will find that we offer equal opportunities to everyone.

Please submit your application no later than 27 May 2019. You can send you application and CV also in Finnish. We will start interviews already during application period.  

For more information about the position, please contact Janne Kaisto, +358 40 531 0008, janne.kaisto@nordea.com

Great people often know great people – please share if you have a friend who could be a perfect match for this job.  

To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition which handles everything related to recruitment.  

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Lisätiedot

  • Ilmoitusnumero: 1268830
  • Työsuhde: Vakituinen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Tampere