Key Account Specialist

Are you a passionate and sales-driven individual with some years experience in the shipping industry? Do you excel at problem-solving and relationship-building? If so, we're seeking a talented Key Account Specialist to join our team in Helsinki at Ocean Network Express!

Job Purpose

As a Key Account Specialist you play an essential role for supporting the Key Account Executives activities to ensure that business leads are successfully converted into actual shipments. This by coordinating (also via Key Account Executive) with customer, provision of RFQ´s and RFQ follow-up, proactively seeking customer support, rate logging and query resolution. Deliver Sales budgets/targets and Account Development Plan (as agreed with the Manager).  Ensuring that all processes and transactions are fully compliant with our company rules and regulations.

Your profile

We are looking for an enthusiastic, sales driven person who is a problem solver and an active listener. Someone who has the skills to convert customers' challenges into solutions. You need to be driven & committed, socially competent and motivated by building strong and long-term relationships both externally towards customers as well as internally within the team.

We do expect you to have a minimum of 2 years previous work experience within the shipping industry and/or forwarding business. It is compulsory for you to be fluent in Finnish and English, in both verbal and written form. Good working knowledge of modern IT-systems such as G-suite is expected.

Primary Job Responsibilities

• Quotation & Customer Relations, make quotations to customers (new and existing), negotiate rates, securing cargo volumes to meet sales plans.

• Support the Key Account Executives (Outside Sales), providing customer information whenever required for a customer visit. 

• Liaise with Operations, Customer Service and Credit Control departments to overcome operational issues.

• Maintain personal relationships with all key customers by phone and sporadic visits to customers together with the Key Account Executive.

• Administration, receive info/data from both Key Account Executives and Key Account Specialists and arrange accurate filing into the respective ONE systems. Produce all rate sheets within target timescales.

• Communicate with our ONE-offices worldwide.

As a Key Account Specialist, you'll need:

●        Strong business and market awareness

●        A customer-centric approach

●        Excellent communication skills

●        Proven problem-solving abilities

●        Good at networking and building relationships

●        Strong planning and organisational skills

●        A passion for innovation and development

●        A collaborative mindset and teamwork skills

If you possess these qualities and are ready to make a significant impact in the shipping industry, we invite you to apply!

Application

Please send your application including a Cover Letter and a brief CV, in English, here through our recruitment system TALOS, by latest December 15th 2024 at 22:00 EET. Note that in this recruitment process we will be interviewing on an ongoing basis, so don’t hesitate sending your application already today!

If you have any questions about this role, please contact Nina Peterzéns by email nina.peterzens@one-line.com or Jarmo Kaihlamäki by email jarmo.kaihlamaki@one-line.com.

What we can offer you

This is a full-time employment contract starting as soon as possible. The role is based in Helsinki, Finland and will be offered according to local Finnish terms and conditions of employment.

Here at ONE we can offer you positive and helpful colleagues in a professional environment. We believe in teamwork and always strive to provide the highest level of service to our customers. You will be working in our office, which is located in the Hermannin area, near the Kalasatama metro station.