Are you a true people-person who enjoys helping those of us who are not as comfortable with IT equipment, systems, and issues? Would you like to work in an environment with great colleagues across the Nordic countries?
You will be part of a Nordic Service Desk in one of the best-known media brands in the Nordic. We are proud to support all our business units including digital publishing, travel agencies, content agencies, and Digital Hub.
You will be providing our users with excellent local IT support at the office where you are located, but at the same time you will also take part in a Nordic team where we help each other out and solve tickets across borders. We support our users on both Windows and Mac, and you will be handling 1st and 2nd level tickets. You will be handling cases in ServiceNow, as well as on the phone and face to face, making sure the users have a solution to their issues.
What we are looking for
You are curious by nature and enjoy learning new stuff, which you like to use to help your coworkers develop and grow professionally. You are not afraid to be hands-on with complicated tasks or to make decisions. You are great at what you do and speak Finnish and English fluently. Equally important, you have a natural flair for service, and you can put yourself in the user’s spot. You are good at managing time and you get things done.
We will be looking for
• Windows10 experience
• MacOS experience
• Office 365
• Active Directory
• ServiceNow is a plus.
Experience with working in a Nordic/International team is a plus. You will be working at our offices in Helsinki.
Your new team
We are a Nordic team with Service Desk specialists in Copenhagen, Oslo, Stockholm, Malmö, and Helsinki. We help our business customers across the countries and make sure everyone has a friendly person to support them. We have daily meetings on MS-Teams and open and positive communication with plenty of humor. We have a very flat organization, and every member of the team is taken seriously.
We have a very close working relationship between Operations and Service Desk, but also with the developers and the end user organization.
Aller IT is a Nordic IT organization within the Aller Group. We deliver IT services to 2,500 colleagues throughout Norway, Denmark, Sweden, and Finland. We work on delivering the best solutions for all the Aller Domiciles. On a Nordic level we employ about 100 IT colleagues and we are proud of what we deliver.
In Aller IT we deeply believe in working as a team to support the business in the best possible way. We believe in an open and honest dialogue; we are committed to learn from our mistakes and to continue developing our services and ourselves.
• Exciting technical challenges
• Professional and personal development and training
• A unique position in a flat organization, where you get to make a great impact
• Great colleagues, benefits, and great offices.
As an employee of Aller Finland, you will get great benefits, such as support for your work, good health care and wellbeing activities.
Please send your CV and cover letter in English using the link below. Deadline is as soon as possible.
START: As soon as possible, you can already apply today! We’ll start the interviews right away.
SCOPE: Full time, permanent employment.
WORKING HOURS: Office hours.
LOCATION: Helsinki, Lintulahdenkuja 10
Do you have questions? Please contact: Nel Andersen email@example.com