IT Service Manager, Service Management Office
Tietoa tehtävästä
We are looking for IT Service Manager for Service Management Office. In this role role you will interact and collaborate with Information Technology (IT) staff, business solution teams, and 3rd party service providers, to ensure a single source of service information, and tracks status of planned, current and retired services.
Your role is to create, maintain and review information on all services, to provide Valmet with better insight as to ongoing spend, and support business decisions on future investments on products and services. The role acts as integral part of the Service Management Office (SMO) under End User Engagement Services.
This role includes a wide range of different responsibilities, for example…
Responsible for service design to align new demands with Valmet IT service management framework.
Ensure clear definition of all services, service providers, dependencies and relationships between services and service characteristics.
Support contract management by ensuring service providers contracts include a requirement to provide this information.
Defines data and information standards for portfolio records (service portfolio)
Ensure service portfolio management is aligned with the processes for introducing and retiring new services and new service providers.
Monitors and reports process performance against KPIs and health versus plans.
Owner of the configuration management process
Ensure configuration items (CIs) are identified, recorded and maintained.
Ensure configuration management database (CMDB) is accurate and maintained.
Facilitate CMDB meetings with relevant stakeholders and conduct CMDB audit and report any data discrepancies.
To succeed in this role
M.Sc./B.Sc. level degree in Computer Science or another applicable field
Experience in process design and documentation
10+ years industry experience
Prio experience in Service Management Office
Proven capabilities for ITIL based IT Service Management processes
Proven capabilities for SIAM methodology
ITIL and/or SIAM certification
Good social skills and ability to cooperate with a larger number of stakeholders
Ability to operate independently and deliver results
Fluent written and spoken English
We offer
With this role, we offer you a career move with a vast opportunity of making an impact, in a role working on a global area. On top of that you will be part of a community characterized by its engagement and ambition for driving our business forward.
Want to know more?
Did we catch your interest? If you need any more information, please contact: Himanshu Srivastava, Director End User Engagement, himanshu.srivastava@valmet.com.
Location will be in Tampere, Jyväskylä, or Järvenpää.
Join our team and send your application with your CV via the link provided latest by 11th June 2023.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 17,500 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! www.valmet.com/careers
Tietoa työnantajasta
Valmet on maailman johtava teknologian, automaation ja palveluiden toimittaja ja kehittäjä sellu-, paperi- ja energiateollisuudelle. Valmetin visiona on tulla maailman parhaaksi asiakkaidensa palvelussa. Ammattilaistamme ympäri maailmaa työskentelevät lähellä asiakkaitamme ja ovat sitoutuneita asiakkaidemme menestyksen edistämiseen – joka päivä.
Tutustu työnantajan yrityssivuun osoitteessa https://tyopaikat.oikotie.fi/yritys/valmet/2553019-8