IT Service Coordinator

IT Service Coordinator

As an IT Service Coordinator, you will be responsible for supporting and improving the core IT service processes to ensure seamless operations, service integration and good user experience. You will play a crucial role in managing and developing Anora ITSM tool (Jira Service Management). You will also look after the SAP changes and help in improving the release and test management processes.

Key accountabilities of the role:

• collaborating with our business to create reports and dashboards to deliver solutions for data-driven decision-making of our business stakeholders
• optimizing processes, technologies and governance routines and making sure we deliver accurate data through a robust validation process
• delivering complex data findings in a clear and compelling way to the business
• innovating with new technologies, techniques and practices
   

We are looking for a proactive, independent and highly analytical person who understands quickly the needs of business and works with both internal and external teams to build new ways to lead Anora’s business forward.
 

Your competence areas:

• Basic knowledge about the area of IT service management, ITIL processes and service integration.
• Strong experience and preferably configuration experience about Jira Service Management and Jira Software Tools.  
• Previous experience on SAP ECC system, Power BI reporting and Zephyr Scale is considered as a benefit. 
• Service oriented mindset
• Strong communication skills
• Fluent written and spoken Finnish and English. Any Nordic language skills are seen as a clear asset.  Capability to communicate clearly to business about the IT processes and possible process changes.

What we offer: 

• Unique opportunities to develop and make new ways to optimize a multi-million business, driving development in the use of data and insights
• Tools and resources to work and develop your skills further
• Multi-country team members and a low hierarchy-organization
• Competitive terms and benefits
   

Join Us:

At Anora Group, we value both our team and our products and work with great people and brands. We offer a dynamic working environment, opportunities for professional growth, and the chance to impact the future of technology in our industry and really leave your mark on the way things are done in the future. If you're ready to build future growth of our market, apply today!

Anora is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to foster a workplace that is safe, inclusive, and represents the diversity, equity, and progressiveness of the Nordics. We want our current and future employees to feel free to be who they choose to be, just like our consumers, partners, and customers. 

This is permanent role that is located in our headquarters at Helsinki. Matti Nurmi (CIO) will answer questions by phone +358 40 593 8025 on Tue 23rd of July from 12-16 (EET). You can also arrange other time for a phone call by contacting Matti via email (matti.nurmi@anora.com). Please send your application and CV with salary request by 31st of July 2024. 

Anora is a leading wine and spirits brand house in the Nordic region and a global industry forerunner in sustainability. We have the coolest iconic brands and want to support the development of a modern, responsible Nordic drinking culture. Our key brands are exported to over 30 markets globally. At Anora we believe life is to be enjoyed, but not at the cost of our planet. Our offices are in Finland, Sweden, Norway, Denmark, Estonia, Latvia and Germany. Our business operations also include world-class industrial operations in distillation, bottling and logistics services as well as the production of technical ethanol products, neutral potable ethanol, feed components and barley starch. Visit www.anora.com for more information.