IT Process Service Manager for UPM-Kymmene Oyj to Tampere
Academic Work

Alkuperäinen julkaisupäivä 4.3.2019
We are looking for IT Process Service Manager with some knowledge of IT service management. You do not have to be an experienced IT expert, a person with right mindset, leadership drive and analytical approach is enough for this role. If this sound like a job for you, do not hesitate to apply right away!
Academic Work is looking for IT Process Manager to our client UPM-Kymmene Oyj to Tampere.

This job is a staffing position, which means that you will be employed by Academic Work and work as a consultant at.
The job includes:

* Taking care of improving and following the implementation of Problem Management and Event Management Processes together with Portfolio Management team and IT-Service team
* Taking care of the required training of stakeholders and their proper information and awareness of their role and responsibilities in the processes
* Participating in the evaluation of the effectiveness of the processes by reporting Key Performance Indicators
* Leading the assessment of process maturity periodically and planning the according development roadmap
* Improving continuously the quality of process areas and the transparency, effectiveness and efficiency in the processes

Apply for this position if you have:

* Some previous experience or understanding of event management and defining processes for managing a problem cycle
* Knowledge of ITIL/ITSM (especially ITIL V3)
* A good understanding of causal relations and ability to define the big picture with the eye for the details also
* Innovative, analytical and self-driven attitude
* Fluent skills in English (written and spoken) and preferably Finnish

It is also seen as an advantage if you have a certification for ITIL Service Operation

Start: As soon as possible

Working hours: Full time

Employment period: Until 31.7.2020

Location: Tampere

Salary: According to agreement

Published: 1.3.2019

In this position you will be employed by Academic Work and we take care of all the legal responsibilities of an employer such as salary payments, insurances and health care. It is important for us that you feel well and perform in your job. Your consultant manager will be in regular contact with you during the assignment and guides you on your career. Academic Work is an authorized staffing and recruitment agency and our employees are extremely satisfied, something that we are very proud of. We are here to help you succeed!


To apply for the job click on Apply here below. Remember to attach your CV into your application! We only handle applications through our website but if you have questions about the position you can reach us via email in Please write the advert ID in the subject and paste the advert link in the mail.
We are continuously screening and contacting candidates so make sure to send your application as soon as possible. Please notice that the advert can be removed before eventual last dates on our external advertising pages. When the advert is being removed its either due to that the processes is finished or because we have many qualified applications and are continuing in the selection/interview phase.

We are the Home of the Young Professionals. We are experts in recruitment and staffing university students, recently graduated and professionals in the beginning of their career. You can be employed by us as a consultant in one of our client companies or be recruited directly to our client via our recruitment co-operation. You can read more about us at

When employed at Academic Work you will have your own dedicated Consultant Manager, whose role is to answer your questions, support your career development and ensure you enjoy your place of work.
UPM leads the forest-based bioindustry into a sustainable, innovation-driven, and exciting future across six business areas.We create renewable and responsible solutions that replace fossil-based materials by making the most of residues and side streams. We rely on renewable and biodegradable raw materials to produce recyclable everyday items and materials.
Thanks to our global capabilities and strong position in the forest biomass sourcing chain, were in a unique position to advance a circular economy in all our businesses. Moreover, were constantly challenging ourselves by expanding into new end-use areas.

At UPM, we see responsibility as a requirement for long-term value creation and live by our values - trust and be trusted, achieve together, renew with courage.
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  • Ilmoitusnumero: 1242317
  • Työsuhde: Määräaikainen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Tampere