The Energy division is responsible for the energy and fuel solutions provided by Vapo Group in Finland, Sweden and Estonia. We provide energy producers with peat, wood and pellet fuels as well as the most advanced remote operation services in the industry. For our industrial and municipal customers, we produce heat and steam as a service at six power plants and approximately 150 heating plants. We supply our consumer customers with district heating in more than 35 district heating networks. We serve our pellet customers through our own sales service as well as our online store. The annual turnover of the division is EUR 280 million, half of the turnover comes from the renewable biofuels and energy solutions.
Energy division is seeking an Invoicing and Customer Service Manager in Consumers Business Unit to be responsible for customer service, sales center and invoicing in Energy division.
As an Invoicing and Customer Service Manager, you are responsible for customer service, sales center and invoicing in Energy division. Purpose of role is to unify and enhance customer experience, achieving top quality and efficiency in invoicing and sales center processes.
In order to succeed in this position, we expect you to have a 5-10 years experience of invoicing, call center and customer service. You have a broad understanding of customer experience, master modern call center solutions and solid background from invoicing.
You communicate fluently in English and Finnish, but also fluency in Swedish is a strong asset.
You will report to the Consumer BU Director in the Energy division. Travelling is required on a regular basis. The location of this position in Vantaa.
For more information about this open position, please contact the Consumers Business Unit Director Clas Blomberg by phone +358 40 559 0772 or by email firstname.lastname@example.org.
Fill in the application for the position latest on 27th of June 2018 through vapo.com/rekrytointi - Avoimet työpaikat.
Vapo Group is a conglomerate that operates in Finland, Sweden and Estonia. We focus on growing and recycling, the production of solid fuels, heating, electricity and steam as well as the provision of various energy solutions. We also develop new products from peat and other natural materials.
Vapo Group reorganised its operations effective from 1 May 2018. As before, the Group’s parent company is Vapo Oy, but the Group’s operations are now managed under a divisional structure instead of country-specific companies. The structural reforms did not affect the company’s legal structure. Daily operations and customer relationships remain unchanged.
The structural reforms saw the Group’s business operations divided into the Energy division, the Grow & Care division and the New Businesses division. Shared services used by all three business divisions, such as peat production in various countries, logistics services and procurement, are provided by a separate Supply Chain Management function. In addition, the Group’s parent company is responsible for producing Group services. We employ now some 700 people in Finland, Sweden and Estonia.
Oikotien yrityssivu näyttää sinulle perustiedot työnantajasta, viimeisimmät uutiset yrityksistä ja Oikotiellä parhaillaan auki olevat yrityksen muut työpaikat.