Internal Account Manager

Are you ambitious and keen to progress your career in asset finance?

Are you looking to play a key role in the growth of the Finnish division of an established European
Financial Services Provider?

Do you have a passion for providing exceptional customer experiences?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

Hitachi Capital is a leading financial services company with over 35 years' experience in providing innovative finance solutions to consumers and businesses across a diverse range of sectors and European Markets. Our parent company, Mitsubishi HC Capital Inc., is one of the largest leasing companies globally, renowned for its innovative approach to asset finance. Our mission is to be exceptional people, providing outstanding customer experiences today.

The European Vendor Solutions (EVS) team executes the Mitsubishi HC Capital Inc. common strategy in Europe by developing innovative asset finance funding programs for Hitachi and Mitsubishi Group businesses and their distribution channels, and Mitsubishi Group key accounts. We aim to be the financier of choice for shareholder group companies and key global accounts by supporting their sales in Europe and other areas of EMEA.

If you join us, we pledge to ensure you'll have a chance to make a difference, opportunities to learn, and time to shine. You will play a key role in developing and growing our Finland branch and will be part of a successful team contributing to one of the world’s biggest financial groups.

What does the role involve?

As the owner of the customer experience in Finland, some of your key duties will include:

• Develop and promote effective working relationships with the Sales and Credit Teams based in Finland.
• Support the Account Manager to manage and convert the pipeline of new business into executed agreements. This requires progressing deals through credit and pay-out teams and resolving blockages by taking proactive actions.
• Provide cover for Account Managers where required. This includes providing quotations, following up with customers and preparing agreement documentation.
• Take responsibility for challenging business processes that are not consistent with the expectations or requirements for the Finland market.
• Ensure operational processes and controls are followed to enable KPIs to be met. Monitor KPIs and recommend actions (escalating where necessary) to address changing business needs.
• Manage Customer queries and requests to conclusion. This will include the provision of settlement quotations, resolution of invoicing queries and collections support.
• Responsible for identifying and implementing change to deliver operational efficiencies within the customer experience and sales support areas.

What are we looking for?

A diligent, self-motivated team player passionate about delivering a quality service. You will have good asset finance knowledge complemented by an inquisitive mind and a willingness to work collaboratively with others to learn and overcome challenges. As a critical thinker, you will be constantly looking out for ways to identify and implement process improvements

Also, we're looking for the following:

• A passion for service with a record of delivering excellent customer experiences in a fast paced, dynamic business.
• A hands-on approach, capable of thinking for yourself and taking actions based on an understanding of priorities
• Attention to detail when completing activities, ensuring the customer experience benefits from high quality service provision.
• Strong interpersonal skills to support the development of effective relationships that mean you can work in a team but be confident to challenge where needed.
• Excellent communication; being able to communicate effectively in Finnish and in English.

Take responsibility for ensuring Finnish customer requirements and expectations are understood by the wider Operations Team and EVS business.

What's the next step?

Like the sound of what we have to offer? Feel you've got something to bring to the role? What are you waiting for? Apply today - we look forward to setting you on the road to success.

Hitachi Capital is an inclusive employer, and we welcome applicants from all backgrounds.

Please be aware that we may look to begin interviews for this role before the closing date.