HR SOLUTION EXPERT
We are looking for a service-oriented ICT professional to join us in Group ICT Application Services function as a Solution Expert for HR solutions. Solution Expert is responsible for operational support service delivery of HR solutions: handling incidents, service requests, implementing simple configuration changes, and providing support to business users. Ideal candidate is a service-minded team player with positive attitude, and good communication and cooperation skills.
The key responsibilities include:
─ HR Application support
─ Application usage support for super users:
• Troubleshooting and problem solving
• Problem escalation and communicating with support partners and development teams
• Communication on support related issues to the user community
─ Co-operation and knowledge sharing within Group ICT
─ Providing input to application development from support point of view
─ Creation, maintenance and publishing of support related application documentation and training materials:
• Identifying the training needs based on the findings in application support area
─ Operative management of external vendors’ support work by verifying quality and controlling progress and cost of support.
─ Participation in agreed projects
The requirements for this position include:
─ Ability to understand business impact of ICT activities
─ Hands on experience in HR solutions
─ Understanding of ITIL framework
─ Analytical skills
─ Fluent English and Finnish, other languages are considered an asset
We expect you to have a service-oriented mindset. You should be driven by achieving results with high-quality and in schedule. Developing your work and different processes as well as prioritizing tasks should be a natural part of your way of working. People skills and the ability influence people in a matrix organization are essential. In order to succeed in this role you will need to cope with a changing environment and be initiative and proactive.
The position is located at Metsä Group Head Office in Espoo, Finland
We offer an international and inspiring working environment. Metsä Group has good personal development opportunities. Challenging tasks and a team of highly professional colleagues will help you achieve your personal development goals in a welcoming working community. We offer a possibility to be part of HR HCM SaaS/ Workday Implementation project.
For further information of the position, please contact:
Development and Service Manager
Sending your application
Interested applicants should apply by sending their applications with salary request and CV by 22.4.2018.