Are you itching to work on growing a completely new business? Eager to build and sell the smartest possible solutions and services and take part in our success story?
Elisa Smart Factory is a new and rapidly growing business domain, functioning as an individual startup within Elisa. Yes, you heard right - combining the advantages of working in a small and lean startup with the resources and financial stability of a corporation is really possible, and we warmly welcome you to come experience it yourself!
Our objective is to build smart solutions for manufacturers to help them increase efficiency and optimize production, all based on analytics and machine learning that lies in the heart of our doing. We are an active partner in the European 4.0 Transformation Center (and the only Nordic one), and our success story has already gained international recognition both here and there. The demand to grow bigger is thus real, and this is where you come into the picture: we need you to help us build a support function in order for us to continue offering the best services possible!
Your main responsibilities are simply put to build a support function that will respond to all our international customer's support needs, and to lead that function. Because we need to support manufacturers whose factories are running around the clock everywhere from North America to Africa and Asia, your task is to ramp up a truly global support function that is available across all time zones, 24/7. This includes setting up support teams and all customer support channels needed. You will play a key role in our service quality level, customer satisfaction and business growth.
In order to succeed in this role, we expect you to have relevant experience in building, organizing and leading a SaaS support function. It's important to us that you understand the global aspect of the job and we highly appreciate experience in leading global or international teams and functions. You will without doubt benefit from any possible knowledge or background in the industrial software industry. You feel at home in a fast-paced and agile environment. Your English is fluent and most importantly; you are cool with working cross-nationally with goofy but extremely professional co-workers.
Most of your team is based in Helsinki, Finland, but we care more about how well you do your job rather than from where you do it. We are not your ordinary telco corporation. Working in our team is, according to the team members, very much like working in a startup - except you don't have to worry about the financial aspects. We offer you a whole new level of flexibility - not only do you work from wherever is best for you, but also with a freedom and responsibility that is truly unique. Elisa is by proof one of the best places to work in Finland, and we can't wait for you to join us! Check out more reasons to join us.
Sounds like your cup of tea? Shoot us an application through the link below as soon as possible! Would you have any questions, hiring manager Kari Terho (Vice President, New Business Development) will be happy to tell you more: firstname.lastname@example.org. (Please note, however, that we will not accept CVs or applications through email, but we kindly ask you to submit it through the application form. Thank you!)