ZenRobotics is looking for an experienced service professional to lead our technical support team and develop customer satisfaction in a fast-growing company. You have a proven track record of building global technical support functions and as Head of Service you have two main responsibilities:
Design, develop, and implement practises and processes, systems, and technology to support and enhance the technical support function
Lead, manage and develop ZenRobotics’ skilled technical support team who provides frontline and backend technical support to our customer base throughout the world
We expect you to have a customer-oriented approach and strong engineering background. While being an expert in your own field, you are comfortable with crossing boundaries between the different ZenRobotics technologies including mechanics, automation and software. And you don’t mind getting your hands dirty from time to time. Experience in small and big companies is valued. You’ll need good communications skills and fluency in English (verbal and written) on a daily basis and as Head of Service you are willing to travel as ZenRobotics’ customers are located all around the world.
We offer you a unique opportunity to develop a high-quality service organisation in a truly interesting growth company. As Head of Service you report to the CEO.
Submit your application, titled “Head of Service”, with CV by 15.8.2018 to firstname.lastname@example.org.
ZenRobotics Ltd is a high-tech company specialized in robotic systems controlled by artificial intelligence. Our product, the ZenRobotics Recycler, is the leading robotic waste sorting system. ZRR’s rely on the unique combination of our own smart software and industrial robots. Various sensors continuously monitor the waste stream. Smart and self-learning software analyzes sensor data in real-time to enable high-grade, durable industrial robots to pick waste fractions of various shapes and sizes quickly and accurately.
We offer you an interesting working environment right in the intersection of two global megatrends: the revolution of smart robotics technology and the global need for ecological efficiency. ZenRobotics Recyclers are sold around the world and our headquarters is located in downtown Helsinki, Finland.