Head of Service Delivery Finland

Do you want to head a highly skilled service department situated in Vantaa? And would you like to develop high-quality service practices that exceeds customer expectations?
Join Grundfos and contribute to us solve the world’s water and energy issues through innovation. To do well, we need to tie customer needs even closer to the business.

Lead the service department within Grundfos Finland
As our new Head of Service Delivery in Finland, you will have 5 direct reports including a professional back office consisting of specialists and coordinators as well as our Local Service Delivery Supervisor who is heading two workshops and a team of 15 service technicians. ‎Everyone being committed in a shared effort to ensure timely and professional service activities related to our pumps and solutions all over Finland across our entire portfolio. This entails supervising day-to-day operations and resource allocation as well as taking on a tactical and strategic view to develop and ensure continuous optimisation within the team to exceed customer expectations.

Reporting directly to the Regional Service Delivery Director, you will join an established leadership team present in Sweden, Norway, Denmark, Baltics, UK & Ireland. Here, you will also collaborate closely with the service delivery managers and regional sales managers within the Nordic region to ensure a customer-centric business model.

“As Head of Service Delivery Finland, you will be responsible for all execution of services – reactive & proactive – under the Grundfos brand in Finland, through your team of technicians, customer service support, specialists and middle management. Promoting and growing the Grundfos Service brand locally in Finland is a vital part of this role – and being the primary leadership representative of Service Delivery in Finland, you will have great opportunity to engage with larger customers and vendors as well as internal leadership. For the right candidate, this opportunity to join Grundfos with a large leadership responsibility, will be an opportunity to grow yourself and the local team, while growing the business and making a positive impact on the environment with e.g. energy-savings and providing clean water to those in need“ explains Regional Service Delivery Director, Anders Ulfkjær Duelund.

Establish service that exceeds customer expectations
Enabling the team to deliver exemplary performance with the purpose of tying customer needs even closer to the business, you will be responsible for:

• Developing a skilled service team supporting a vigorous collaborating culture, high motivation towards own work and team spirit in respect of a people returning from and adapting to a new normal post pandemic
• Building efficient partnerships with Sales and Service Sales Divisions, Finance and Operations and facilitate collaboration between Sales and Service teams
• Full P&L for the service organization in Finland
• Implementing a targeted service strategy and operational roadmap for Finland incl. price policies, supporting the agreed Regional Service Delivery strategy, while revising these plans to deliver the agreed short- and long-term results
• Maintaining established relationships with customers, service partners, end-users, suppliers, local communities, and other important relevant stakeholders in the area of responsibility

Technical insight and a commercial understanding
With your significant interpersonal skills, you can initiate action, provide clear and purposeful directions, and demonstrate trustful leadership. You know how to supervise daily operations that attend to customer needs and requirements though continuously focusing on your department’s capacity and growth potentials.
Moreover, we imagine that you:

• Have a master’s degree or equivalent, for example within mechanical engineering or similar
• Have years of experience as a manager with direct reports as well as P&L responsibility
• Have professional communication skills and possesses a lot of personal engagement, allowing you to build up a valuable and lasting network with sales and negotiate with sales directors and other stakeholders
• Have a broad commercial understanding and know how to manoeuvre during organisational changes
• Speak and write Finnish and English fluently, and you can travel 30-40 days a year within Finland and to our regional sites