Head of Partner Strategy and Category Management Personal Injury Claims
If Vahinkovakuutus Oyj
Some would call it Head of Partner Strategy and Category Management in Personal Injury Claims. But we are actually looking for a star of collaboration.
When unexpected things happen in our customers’ lives, we are always by their side. As Head of Partner Strategy and Category Management in Personal Injury Claims you will have a leading role in developing our strategic partnerships to secure preferential services and competitive terms for If and our customers. You will have a key role in designing the customer journeys of the future - together with our partners in order to be by our customers side.
About the role
Claims is a crucial part of If from a financial, people and customer perspective. In 2020, Claims handled ca 32 BSEK of the 49 BSEK Nordic premiums, employed 1.766 FTEs and took care of about 1,8 million customer claims.
You will be part of the Nordic Personal Injury Claims unit, with an overall mission to design the end-to-end customer claims journeys, control and develop our partnerships, support the claims center operations and handle the largest and most complex personal injury claims.
You will be heading and building up the Nordic Partner Strategy and Category Management function in the Personal Injury Claims, where you will have the opportunity to drive initiatives with long-term strategic importance for Claims. You will also work across our Nordic markets to ensure that we capitalize on best-practice and our Nordic scale.
This is a senior leadership role where your responsibilities will be:
Develop partner strategies to secure best-in-class preferential services and competitive terms for If and our customers
Develop our strategic partnerships and adding sustainable value for If and our customers by implementing and maintaining a supplier network providing competitive advantage through excellent service, quality and total cost of ownership
Improve and design our customers journeys in personal injury claims, with special emphasis on partner interfaces and digital integrations
Establish and maintain Nordic category management for the categories in personal lines
Ensure coordination of our national and local purchasing activities within all categories, ensuring common direction, guidelines, templates, systems and alignment with other units
Leading and supporting strategic sourcing processes, negotiations and follow-up
As a member of the Personal Injury Claims management team, we expect you to be actively involved in leading the organization. You are also integral in creating an inclusive culture where people feel safe bringing their full selves to work, a culture where we develop and attract the best people and leverage diversity.
This is a unique opportunity to help bring partner work in the personal injury area to the next level. As this is a new position, you will be able to influence the content and scope in a dynamic environment together with dedicated colleagues.
About the team
With us, you get the opportunity to become part of a team where everyone walks that extra mile – both for our customers and our colleagues. In an organization built on trust and stability we have the possibility to truly put our hearts into our job. We believe in a Nordic strategy that utilizes best practice across the countries to continue improving performance and customer experience.
And last, but not least; we welcome you to an informal working environment with lots of smiles and a positive attitude, as we have fun along the way!
Who are you?
You have a strong inner drive and a genuine interest and passion for working in complex environments and deliver strong results. The opportunity to contribute to be by our customers’ side when something has happened inspires and motivates you. A high sense of responsibility as well as high capacity defines you, and you can be trusted to deliver. You are a self-motivated person with a proactive and positive attitude, and you challenge yourself to grow. Your analytical skills secure that you focus on the right things and always strive for improvements. With a curious mind and strong team spirit you look forward to joining us in creating outstanding customer journeys together with our partners.
You also have:
A strategic and development-oriented mindset, with a strong business understanding
Excellent communication skills and ability to facilitate both discussions and presentations on complex business issues
Proven collaboration and stakeholder management skills where you create long-lasting relations
A proactive approach in involving others across a large organization
Analytical skills and data-driven mindset
Experience of procurement and developing partnerships
A solid understanding of our digital development and its role in creating integrated digital customer journeys together with partners
Fluency in English and at least one Nordic language
Relevant academic/university degree
Additional facts and recruitment process:
Application deadline: Last day to apply is Wednesday August 8th, 2021.
To apply for the position: Please attach both your CV and a personal letter.
Work location: Nordic, Espoo, Turku, Stockholm, Gothenburg, Sundsvall, Oslo or Copenhagen.
Travelling: Some travelling within the Nordic countries is required.
Start: As soon as possible/by agreement.
For more information, please contact Head of Personal Injury Claims Mia Örså +358 407414332 or Head of HR Claims Betina Maibom- firstname.lastname@example.org
Forena: Carina Lidgren - email@example.com
SACO: Oscar Nordström - firstname.lastname@example.org
We look forward to your application!