Hardware Field Service Engineer, Varian
Academic Work

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Alkuperäinen julkaisupäivä 29.12.2021
At Varian, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient, and safe radiation oncology solutions. If you want to be part of this
important mission, we want to hear from you. In this role you will operate in your own designated field service territory, take care of the maintenance of customers' equipment and create strong customer relationships. If you get excited of the varying working days that traveling offers, pack your bags and come along for the ride!
The Field Service Engineer is the primary contact for Varians customer service and repair needs ensuring that our customers equipment operates efficiently at all times. In order to succeed in this role you will learn our systems through time - this is why we are looking for someone ready to commit to the whole development process.

You will be looking after the customers mainly in Finland and occasionally in Estonia; travel is estimated at 80% with 2-3 customer site visits each week. Our warm and motivated team of other Field Service Engineers supports you and gives the possibility to rearrange shifts. We trust our employees, so you can flexibly design work schedule and travel arrangements that best suits your needs.

* Troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated Varian equipment, such as radiotherapy accelerators and accessories.
* High level of professional communication with direct team, customers, management, sales and other technical support.
* Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
* Examine difficult customer issues, diagnose and resolve the issues.
* Submission of field service and expense reports along with management of consignment and other required documentation.


* Fluent communication and interaction skills
* Degree in relevant field or equivalent working experience
* Willingness to travel and commit to the whole learning process
* Basic understanding of Office 365
* Fluent Finnish and English - both written and spoken

These are seen as an advantage:

* Understanding of CRM
* Experience of technical documentation, standards, principles, concepts, and techniques in the field
* Experience of electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
* Experience of micro-computers/PC based systems
* Computer usage, computer and network debugging skills
* Understanding of delivery system networks and networking techniques
* Ability to diagnose and solve moderately complex mechanical problems

As a person you are able to:

* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
* Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills.

Other information

* Start: As soon as possible
* Work extent: Permanent
* Location: This job mainly consists of traveling in Finland.
* Contact information: This recruitment process is conducted by Academic Work. It is a request from Varian that all questions regarding the position are handled by
Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Varian Medical Systems, Inc. is the worlds leading supplier of radiotherapy equipment and software for treating cancer. Varian Medical Systems employs approximately 7000 people and in its most recent fiscal year it reported annual revenue of $ 2.9 billion.

Achieving the vision of world without cancer takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
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  • Ilmoitusnumero: 1543930
  • Tehtäväalue: Tekninen suunnittelu
  • Työsuhde: Määräaikainen työsuhde
  • Työn tyyppi: Kokopäiväinen
  • Hakuosoite: www-osoite
  • Sijainti: Helsinki