To lead and develop service delivery and profit & loss in the respective area.
In this position, you are a key player in further developing and scaling up our versatile and high-quality services to Normet’s customers. From business perspective, you get to create and develop Services Strategy and implement it in cooperation with Global Services functions and Sales Area. You lead the complete service delivery and profit and loss in the area, having a fascinating leadership role to various types of services, business models and assets that Normet offers to its customers. You proactively develop business and sales support, including area fleet management and customer site plans. You have a special focus on developing service agreement business, together with Sales Area. Financially, you lead services OPEX and CAPEX in tight cooperation with your colleagues in business controlling function. You drive operational excellence and continuous improvement as well as collect, share and act upon customer feedback. You seamlessly cooperate across business lines to provide best value for customers.
As a leader of the APAC services organisation, you ensure that your organization is working towards high performance, customer centricity and integrity according to Normet values. You are responsible for Safety, Health & Quality in the area. You have a crucial role in defining, creating and maintaining competences and capacity to respond to business needs. You establish area level training and technical support capabilities, together with Global Services functions and the respective Area HR.
Your job location is Hong Kong or Shanghai, China. You are a member of Services Leadership Team and report to the Senior Vice President for Services Business Line and Senior Vice President for Sales Area APAC.
To be successful in this role, you are customer centric and can turn customer understanding into business requirements. You have a track record of leading large service organisations and profit&loss business in a multi-culture setting, especially in APAC. Your experience from building scalable operations during a period of growth will be of great advantage. Ideally, you have experience from working in an OEM or end user, preferably in mining industry.
As you deal with various external and internal stakeholders, you shall have strong co-operational skills, e.g. ability to work according to commonly agreed targets and values. Safety mindset and focus is an absolute “must” in this role. Furthermore, your experience in continuous improvement and operational excellence will ensure high quality and efficiency of operations. You have a B.Sc. or M.Sc. degree and fluent command of English language, additional languages, such as Chinese, are seen as a benefit.
We offer you a dynamic and energetic working environment in an interesting business setting. Normet is known for its hands-on attitude, entrepreneurial spirit, agile decision-making and results-driven business culture. We are continuously re-inventing our business, towards new business models and digital services. Join us in building safest work environments underground!
We are working in collaboration with Mercuri Urval, specialists in Executive Search, Professional Recruitment and Talent Advisory.
Please send your CV and cover letter through email@example.com (GM Service APAC ref.no. CN-00742), no later than the 15th of October 2018. For additional information please contact Anne.Zhang@mercuriurval.com directly.
Normet is a global, fast growing and innovative technology company with a passion to offer continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. Normet services its clients by providing complete technical solutions that create value through saving costs and shortening process cycle times. From conception to production to application, Normet’s solutions are developed based on the welfare of people and on the care of the environment. Normet has become one of the market leaders in its product segments globally. Normet’s headquarters are located in Finland and it operates globally with over 1000 business professionals in 42 locations in 28 countries. Normet Group's turnover in 2017 totaled over EUR 250 Million. Please, see www.normet.com.