(Poistunut julkaisusta)

Gate Service Agent
Finnair Oyj

Alkuperäinen julkaisupäivä 7.12.2018

We are now looking for motivated


for a fixed-term period and part-time work (Max 100h/ 4 weeks) ending on 30th September 2019.

Finnair’s Helsinki Airport Customer Service personnel are there to make our customers’ path pleasant and easy. The overall aim is to be available and to provide high-quality, customer-oriented and friendly service for all Finnair customers. 

You will start as a Service Guide and work first mainly at the airport departure hall in various customer service situations. After approximately 4-6 weeks you will be trained further to take responsibility as a Gate Service Agent. After Gate Service Agent training you will work also at the departure area. This position is a part of Helsinki Airport Customer Service organization and reports to Customer Service Duty Manager. 

Your main responsibilities will be: 

  • Serving customers in a designated area (eg. Departure hall, departure & arriving gates), according to Finnair guidelines and Unique Nordic Customer Experience service concept. 
  • Dealing constructively with irregularity and overbooking situations
  • Contributing to flight punctuality and security
  • After Gate Service Agent training, you will ensure smooth and on-time departures by checking travel documents, hand luggage's and communicating with other operators. 

 Our expectations from a successful candidate are:

  • At least one year of experience in demanding face-to-face customer service work; longer experience is considered an asset
  • Positive service minded attitude and excellent interaction skills
  • Ability to cooperate in a diverse team and make decisions independently, also under great pressure
  • Ability to take initiative
  • Completed secondary education, other relevant education considered an asset
  • Fluent in spoken and written English and good skills in spoken and written Finnish, all other language skills are considered an advantage

Finnair offers an exciting, fast paced work environment in a global and growing market. You have good opportunities to grow and develop yourself together with us.

We will offer fixed-term and part-time work (Max 100h/ 4 weeks). Before employment, new employees will participate in a two-week free training course without separate compensation for the training period. Depending on the course, training will be arranged February-March 2019. Participation in the training is mandatory. Small changes to the course dates are still possible. After the initial training you will be able to work first as a Service Guide before entering the Gate Service Agent course.  

Please leave your application by 26.12.2018 at www.finnair.com/jobs. At the time of applying, you’ll be asked to participate in a video interview and also take one online test. Personal interviews will be arranged for selected candidates in our head office HOTT (=House of Travel & Transportation, Tietotie 9, Vantaa) between 9.-16.1.2019.

After submitting the application, we recommend you follow your email frequently (incl. spam). It is important that you use the same email address throughout the entire recruitment process.

For information about the role and the recruitment process, contact Finnair Recruitment (jobs@finnair.com)