Export coordinator, Helsinki, fixed term

Valio International Food Solution Sales is a part Valio’s Growth Businesses. Our main objective is:

• To drive and develop Valio’s Value-added ingredients and Basic food ingredients sales 

• To listen and understand customers and work cross-functionally to support our customers to succeed 

• To enable professional, trusted and effective food export and customer care services 

We focus on customer-centric sales and marketing operations for our global B2B customers. We are working in close cooperation with other Valio functions and subsidiaries in a result-oriented way.

Now we are looking for Export Coordinator – Customer Care team for fixed term position for approximately August 2024 until June 2025.

The position is located in Valio Pitäjänmäki, Helsinki. 

In International Food Solutions Sales we have a customer-centric sales teams of sales managers and a Customer Care team to manage order-to-cash process for international customers. 

Your key responsibilities as an Export Coordinator:

• Responsibility of order to cash process for near-by-area customers mostly in Scandinavia and Baltics; planning of B2B customer deliveries
• Order handling, sales forecast updating, arranging of logistics, preparing relevant shipping documentation and invoicing
• Address and resolve any issues; shipping delays, damaged goods or any discrepancies promptly 
• Proactive daily communication with internal stakeholders such as Estonian subsidiary, production, categories, R&D and external stakeholders e.g. customers, authorities, and logistic companies. 
• Active anticipation, monitoring, and rapid response to customers’ needs
• Arranging of sample shipments
• Provide backup for colleagues when needed
• Participation in projects and piloting when needed

We are looking for candidates with following characters:

• A proactive and innovative approach to work, problem solving skills and flexibility in different situations
• Service minded and result oriented team player
• Excellent communication skills in Finnish and English, other languages are considered as an advantage. 
• Attention to detail and good organizational skills
• Ability to work both independently and as a part of the team
• Ability to work under tight schedules and also ability to enjoy the rapid pace. 
• Knowledge and experience in international trade, logistics and operations.
• Experience with the usage of SAP
• Experience in customer service, preferably in B2B customer service.
• Appropriate, at least Bachelor level education in field of International Business or Logistics.

We can provide you versatile tasks with international customers. Great opportunity to learn and develop yourself in an international exposure. 

Questions about the posting? Please contact: Elina Elovirta-Saxén, tel. +358 50 594 0245, on Monday 10th June from 15-16 and 14th June from 12-13

Please send your application and salary request, by the 16th June through the job application link. Please note, that applications are red already during application period, so if this position resonates, send your application soonest.