(Poistunut julkaisusta)

End User Services Analyst
Personalhuset Staffing Group

Alkuperäinen julkaisupäivä 15.6.2018
We are now looking for End User Services Analyst to join our global group services. You are participating in the wider End User Services team, working under the direction and strategy set by IT Leadership. Your working location is in Espoo and the employer is a Finnish BMI-company.

You are responsible for ensuring the smooth operation of IT End User Services for their customers. Depending on the existing service model in place, this may be through direct provision of support or engaging and overseeing business partner service provision (internal & external).

In this role, you will be will be involved in global IT projects and participate & feedback input, representing customer base. The EUS Analyst will also participate in new hardware install, configuration, deployment and moves/adds/changes for the BMI Group which pertain to wider projects.

Your responsibilities:

•Be a part of the continuous service improvement culture within the IT End User Services function to ensuring that IT can continue to evolve in line with the changing business environment
•Responsible for receiving, prioritizing, documenting and actively resolving end user service requests and incidents for both hardware and software in a timely manner according to SLA.
•Document incidents and problems with root cause analysis and perform counteractive measures as well as with timelines.
•Perform Customer Satisfaction Surveys
•Provide a high-level customer service to achieve a high Customer Satisfaction Index (CSI).
•Supported technologies - notably but not limited to G Suite/Collaborative platforms, Microsoft Suite, Legacy email platforms, Active Directory.
•Maintain an appropriate set of end user training materials for core end user applications.
•Act as main point of contact between local business entities and the BMI Group IT functions

What we are looking for:

•Extensive experience in IT operations & infrastructure management.
•Experience of managing 3rd parties and 3rd party delivered services and IT Outsourcing transformation from multiple providers
•Excellent technical troubleshooting abilities.
•Proven analytical and problem-solving abilities
•Ability to effectively prioritize and execute tasks in a high-pressure environment
•Knowledge of Industry standards such as ITIL Foundation V3, certifications would be advantageous.
•Hands on experience of Active Directory, WAN/MPLS, cloud technologies, Messaging platforms

Education and Experience:

•Bachelor's degree in IT, Business, or other related field; a combination of education and/or additional job-related experience may be substituted in lieu of the degree.
• Minimum five (5) years of experience in operational role in related tasks

We offer you a professional development opportunity in a global environment with local colleagues and workplace and good benefits.

Interested? Please leave your application and CV (in English) including your salary request by 1th July 2018 at following link.

Our recruitment partner is Search & Selection Personalhuset