(Poistunut julkaisusta)

Development Manager, Service Delivery
Vaisala Oyj

Alkuperäinen julkaisupäivä 6.8.2020

In the Industrial Measurements business unit our global team develops measurement instruments and sells to thousands of Vaisala’s customers in life science, power transmission and many other industrial application markets ranging from automotive to the food industries.

We are looking for a Development Manager, Service Delivery, to join Vaisala Industrial Measurement business area.  Development Manager is responsible for maintaining and developing Life Cycle Services delivery processes and tools to ensure the best in class service performance, quality and customer experience. Currently, the Life Cycle Services organization delivers startup, training, calibration, maintenance and other expert services for Vaisala customers worldwide. Services are delivered by four regional Service Centers as well as by Field Service Teams. The position is based at Vaisala headquarters in Vantaa.

Development Manager will make sure that the service delivery processes are up to date meeting internal performance and quality requirements as well as customer expectations. Daily tasks will include monitoring of performance, driving the development projects and implementing the improvements. The work will be done in close co-operation with our operational Service delivery teams.

In addition, Development Manager will participate in company-wide IT system and tool development projects as a Life Cycle Services representative ensuring that the service delivery requirements are noticed and deployed. Therefore, a good understanding about IT tools and systems is an asset.

Your key responsibilities include

- Maintain and develop global service processes and process architectures
- Monitor and develop service delivery performance and quality
- Manage customer’s service experience
- Participate to named Vaisala wide IT development projects as a service representative
- Drive profitability improvements and business growth together with the team

Who we are looking for

To be successful in this role, we're searching for a candidate with the following qualifications:
- 5-10 years of Service business experience from a technical field
- Excellent communication skills in English
- Experience in process development and LEAN principles
- Understanding of IT tools and systems
- Excellent communication skills in English
- Energetic can-do attitude

We at Vaisala offer you a position in a truly global company with the mission of providing observations for a better world. Our solutions contribute to societies and people’s lives in over 150 countries. We engage in activities that are designed to help ensure the long-term viability of the planet: our solutions save lives and help our customers manage their resources, energy, waste, chemicals and product yield more efficiently. At Vaisala you will have the opportunity to work with motivated and professional people within an organization that strongly supports personal growth and development.

Interested? Send your application with CV and salary request by August 23, 2020. For more information, please contact Jukka Ohvanainen, Business Development Manager, tel. +358 45 151 4485, best available on Wednesday 12.8.2020 between 16.00 - 17.00 and on Monday 17.8.2020 between 15.00 - 16.00.

The atmosphere at Vaisala buzzes with curiosity because in our line of work there are always things to discover and learn. We embrace new ideas and have bright colleagues from experienced experts at the top of their fields to young talents at the start of their careers.

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!