We are looking to Helsinki, Finland
Development and Service Delivery Manager
You will work in the Group Financial Services (GFS) management team in close co-operation with our business management, Development Specialists and report to VP, Group Financial Services. The main processes in Group Financial Services scope are general ledger, asset accounting, accounts payables, accounts receivables, credit control and payment support.
As Development and Service Delivery Manager you are responsible for managing the pipeline of new businesses and entities coming into GFS scope and assess different opportunities to add new processes into GFS scope. Coordinating GFS system development in co-operation with our ICT-function is part of your work. You are also responsible for designing and implementing Robotic Process Automation (RPA) strategy and related governance for GFS function.
In this position you will also have a core role in our internal CRM work by building key customer relationships and helping to manage existing customers and ensuring they stay satisfied. You arrange and participate in customer debriefs and take care of regular customer satisfaction surveys.
We expect you to have:
Prior experience of working in/with a Shared service center is preferred.
As a person you are development oriented and interested towards research and ability to identify customer needs and challenges. You have extensive knowledge of function/business processes (end-to-end) and strong project management experience. With your strong interpersonal, networking and negotiation skills you guarantee successful projects and happy customers.
YIT is the largest Finnish and significant North European construction company. We develop and build apartments, business premises and entire areas. We are also specialised in demanding infrastructure construction and paving. Together with our customers our 10,000 professionals are creating more functional, more attractive and more sustainable cities and environments. We work in 11 countries. The new YIT was born when over 100-year-old YIT Corporation and Lemminkäinen Corporation merged on February 1, 2018.
For more information, please contact VP, Group Financial Services, Maarit Rantala by phone 040 827 5200 on 8th of May 13.30pm to 14.30 pm and 17th of May from 9am to 10am.
Please leave your application along with your salary request at the latest on 20th of May 2018 using the link below.