Demand and Customer Service Manager / AbbVie Oy, Helsinki
AbbVie is a global research-driven biopharmaceutical company. Allergan became a part of AbbVie through an acquisition in May 2020. AbbVie is committed to develop medicines to worlds toughest illnesses, with clear clinical data and remarkable impact on patients. The Company’s mission is to discover and deliver innovative medicines that solve serious health issues today through its expertise, committed employees and ability to innovate. Globally AbbVie employs around 47 000 people. AbbVie medicines are available in 175 countries, and more than 60 illnesses are treated with the company products.
AbbVie is one of the best workplaces in Finland. Our organization employs around 90 professionals, and our new office is located in Tripla, Pasila. Our therapeutic areas are immunology, oncology, neuroscience, virology and eye care in addition to products and services across its Allergan Aesthetics portfolio. We work in matrix teams, where professionals from different teams work together towards a common goal. We want our culture and working atmosphere to support joy and success at work, and combining professional and private life. For more information about AbbVie, please visit us at www.abbvie.fi
We are now looking for a
Demand and Customer Service Manager
In this position you will manage all product demands to ensure that the supply chain and 3rd party service provider is aware of them and you are responsible for all aspects of demand, supply and stock levels. You are primary link between the affiliate and the AbbVie logistic center related to activities of forecasting, order entry, order promising & planning and issues resolution. You also are a primary contact point to the affiliate wholesaler in the matters related to supply of products, inventory management and logistical support. You are an active member of our sales and operation planning meetings and you make sure the forecast information is reliable and updated. You also handle customer service for medical devices and accessories and coordinate shipments, returns and requests related to these together with the wholesaler. You are a part of our finance team and you report to Finance Director.
We expect you to have solid experience in demand management and strong internal and external customer focus. You have good commercial understanding and you are capable of working efficiently in an international environment. Experience in healthcare and pharma environment is an advantage, but not a must. You work independently, your way of working is structured and you have great follow up skills. You have ability to work in the projects and independently drive demand related elements in those projects. You also have ability to challenge the status quo and you are always looking to improve business processes and results. You have good communication skills and you are a positive team player with a can do -mindset and you work interactively in a matrix organization. A strong command of written and spoken Finnish and English is a requirement, other languages are a plus.
We offer you a unique opportunity to work in a research-driven biopharmaceutical company with dynamic work environment, and with highly skilled colleagues. We are committed to support our experts to develop their skills and abilities for the future.
Interested? For further information please contact Finance Director Päivi Kiiski on 20.11. at 12–14 and 25.11. at 12–14, tel. +358 40 9022 440. At other times please contact Sani Kaajas tel. +358 20 746 9453 and Lotta Lunnela tel. +358 20 746 9461. Fill the application and send your CV via the application button no later than 29.11.2020.