Customer Support Specialist
Tietoa tehtävästä
Are you a tech-savvy problem solver with a passion for making customers happy? Do you want to be part of influencing the wellbeing of millions of employees around the world with the help of mobile technology? If yes, you might be a great fit for our fast-growing company. Read more below and apply to join Epassi!
Epassi is growing and we are looking for a Customer Support Specialist to Vaasa (Finland).
In this role you’ll be the face of the company interacting with our important stakeholders – end-users, clients and partners.
As a Customer Support Specialist you will:
resolve customer support cases trough phone and email efficiently and politely offering best-in-class service
guide our stakeholders from a technical and product perspective through the user-journey
liaise with colleagues and other teams to find the best solutionsidentify recurring issues and feedback to be escalated for product development
keep yourself up to date with new and changing features of the product
You're a great fit if you:
excel in communication and strive towards always giving the best possible service
are effective, structured and have an eye for details
grasp easily new information and operating systems
are easy-going team player with can-do attitude and toi also work well on your own
have 1-2 years of work experience within a customer service or other relevant experience
are proficient in Finnish and English (these are mandatory), Swedish is a big plus
Why you should join Epassi:
We are a fast-growing tech company designed to boost the everyday wellbeing of employees; you will have a chance to impact on many meaningful things and grow together with us as a professional.
We have an inspiring & supportive culture, and we take care of the wellbeing of our employees.
We play hard and our days are never boring!
We provide a flexible hybrid work model and care about your work-life balance.
We take care of the professional development of Epassians by creating a personal development plan individually and supporting development by providing a yearly budget.
We have a unique team environment - international, motivated, supportive colleagues with a great sense of humor.
Epassi has an attractive benefit package such as private health care, lunch benefit, wellbeing benefit, bike benefit, and a modern office with snacks & refreshments
The position will be filled immediately when a suitable person is found, so don’t hesitate to apply via careers page as soon as possible.
Hiring manager for this position is Head of Operations and Customer Support Jenni Nevala.
If you want to ask more information about this opportunity, please contact careers@epassi.com.
Please note that the application should be sent by using the link in the job ad, not by email.
Tietoa työnantajasta
Epassi is an innovative fintech company, our purpose is to boost everyday well-being.
We are the market leader in mobile payments for employee benefits in Northern Europe – our solution combines all the benefits into a single mobile app. Epassi’s team is made of highly skilled people from top notch business developers, designers and software engineers to passionate sales, marketing, and customer support professionals (a total of almost 300 employees). Epassi is awarded by the Financial Times as one of the fastest growing companies in Europe.
Epassi expands outside the Nordics - acquires the UK's largest health and fitness network Incorpore Ltd , and leading Italian corporate welfare and employee benefits company Eudaimon S.p.A.
Tutustu työnantajan yrityssivuun osoitteessa https://tyopaikat.oikotie.fi/yritys/epassi-finland/3220764-7