Customer Support Specialist
Adecco Finland Oy
Oura Health Ltd. is a Finnish health technology company founded in 2013. Oura is the world’s first wellness ring and app that shows how your body responds to your lifestyle by analyzing your sleep, activity levels, daily rhythms and the physiological responses in your body. Personalized for you, Oura guides you towards better sleep, recovery and readiness to perform. Oura has users in over 70 countries, and several top universities, research organizations, sleep clinics, and companies are utilizing the data and insights Oura provides. Oura Health Ltd.’s HQ is in Oulu, Finland. Other locations include Helsinki, Beringe in the Netherlands and San Francisco in US.
Oura Health is looking for English speaking
CUSTOMER CARE SPECIALISTS (2)
to strengthen their global Customer Care team in Oulu. The job is full time and estimated duration is until the end of 09/2021.
As a Customer Care Specialist, you will be working in the front line by delivering fast, respectful and personal support to their customer.
Your main responsibilities are to:
Help the customers through email and chat
Process customer requests related to their orders, returns and warranty cases
Troubleshoot and investigate reported issues and take them forward in a form of bug reports and feature requests
Create and update internal help documentation to your team members
Share examples of user experience to the rest of the team
We are looking for you if you:
Have excellent written and spoken English (Finnish is a plus)
Enjoy interacting with customers and want customers to succeed
Are empathetic, understanding, and respectful towards others, even when approached with high emotions
Are ok to perform tasks which are repetitive in manner
Cannot wait to dig into interesting issues reported by customers
Have excellent team working skills and the willingness to keep up a good team spirit
Are flexible – you will be working in a global team
We appreciate if you:
Have personal interest in wellbeing (helps you in your work)
Have a degree in business, health, or comms
Are already familiar with Zendesk, Slack, Confluence, Guru, Netsuite or similar tools
Have earlier experience in delivering high quality customer support
We offer You a possibility to work in the rapidly growing well tech company, where your colleagues care about You and Your well-being.
Sounds like something You would be interested in?
If You want to be part of a success story, please send Your cv and application via our website www.adecco.fi 14.3.2021 at the latest. Please notice, we will start the interview process right away. This recruiting process is executed in collaboration with Adecco Finland. Should You have any questions, please contact Sanna Räisänen, firstname.lastname@example.org, p. +358 40 649 3121. Good luck!