Customer Support Advisor

Join our a+ team! At Accountor, we are forerunners for the future. Together, we help and support thousands of companies to manage their business better and more efficiently. We do this by providing the best financial management software and services on the market.  

What your future looks like at Accountor 

 In your role as a Customer Support Advisor, you help our customers succeed with the financial management products and apps that we offer. You provide guidance, advice, and solutions to our clients over the phone, through email, and via chat. You also offer actively new solutions and additional products to our customers. You will work with our products Procountor, Apix, eTasku, Isolta or Ecom (you might start with one and then learn the ropes of others). 

Customer service doesn't always have ready-made instructions for every situation. That's why we expect you to be a persistent and curious person who wants to find the right solution for each customer. You want to be part of a developing and experimental organization. You want to create excellent customer encounters, with a cheerful and open attitude. We assist our customers in Finnish and Swedish, and our business language is English.

Your team consists of an energetic group of experts who assist you in excelling in this role. Although this is a customer service role related to financial management software, you do not need to be a technical expert – you need ordinary IT skills and a customer-oriented mindset. We will provide you with the needed training to get more familiar with our products! We work in a hybrid model, partially from home and from the office. Onboarding will happen from the office in Keilaniemi Espoo.

What we need from you

• Previous experience in customer service

• English language skills

• Finnish language skills

• Customer-oriented mindset

• Enthusiastic about communicating with customers on the phone

• Sales-oriented mindset

• Swedish language skills are seen as an advantage

So why should you choose to work with us? Well, let us tell you! 

• Our people are the best in the business. We have a truly international team of professionals who are passionate about what they do and always eager to learn and collaborate. We are proud to have around 15 nationalities under our roof and to have achieved a gender division of 50-50 in our workforce, a rare feat in the tech industry. With a team of 400 spread across Finland and a tight-knit group of 10 in Stockholm, we are an industry forerunner in Finland and hopefully soon is Sweden too!  

• We offer fantastic opportunities for professional growth and development. With our in-house trainings and a yearly personal budget for professional development, we want to make sure that you can develop yourself as an expert in your field. Our company offers great career paths within our different products, projects, countries, and clusters.   

• We have a comprehensive set of benefits that are designed to support your well-being and help you grow both personally and professionally. From a competitive bonus program (paid twice a year) to modern devices, we've got you covered. And with extensive occupational health services and a range of recreational benefits, we're committed to helping you maintain a healthy work-life balance.