Customer Success Specialist - Qasa (Finnish speaking)

THE OPPORTUNITY IN A NUTSHELL
You? A self-starter and a growth mind with a background in customer service, sales or the real estate industry. Eager to take over further responsibilities once you’ve success stories to share with us.
Role? Customer Success Specialist joining Qasa to join our growing team and help our home renting customers find the right tenant and ease up the tenancy for renters.
Salary? 2600€/month + benefits including healthcare, lunch vouchers and barista & afterworks at the office.
Location? Our office is located just a few steps away from the Helsinki railway station. We work in a hybrid way and hope to see you at the office four days a week. Tuesdays are our favourite ones thanks to our coffee & bun tradition!
Company? Qasa provides a home renting digital platform for tenants and landlords. We landed in Finland in 2022 and are already well-rooted in Sweden. We’re part of the Schibsted brand family together with Tori & Oikotie in Finland.
Why us? Have you been waiting to take over your first office job where you could unleash your proactiveness and problem-solving skills? Here it is! On top of contributing towards increasing Qasa’s presence in the Finnish home rental market, we welcome you to our startup style, people-centric community with no space for unnecessary bureaucracy and where you’re encouraged to try out, fail (or succeed!) and grow.

Sounds like your cup of tea? Check out the details below!

WHO ARE YOU?

• First steps taken within sales, customer service or from the real estate field - and you don’t shy away from picking up the phone and engaging in conversations with your customers
• We’re a team driven by passion and accountability, so we hope you have a genuine interest in the real estate industry and drive to make a difference with your work.
• Drive to follow customer cases through (while the team has your back ofc!) and curiosity to find answers to unsolved questions.
• As things are constantly evolving in our fast-paced, growth-focused environment, you’re able to keep many balls in the air at the same time: your ability to stay organized, adaptable, and focused under pressure ensures that nothing slips through the cracks.
• You are innovative and we want to hear your ideas, questions and concerns, thus we’re looking for the courage to share your thoughts with you.
• Fluency in Finnish and English: while most of our clients are Finnish speaking, Schibsted company language is English and we gather people together from multiple backgrounds (memes, dog videos and playlists circulate on our Slack channels!).
• As a person, you combine a result-driven and a self-starter mind with willingness to develop relationships and collaborate with different people. Not to forget, you like spending some quality time together with your team with off-work chills too!

WHAT’S THE JOB LIKE?

Day-to-day work
As a Customer Success Specialist, you’re joining our growing expert team in Finland and as we’re still in a scale-up phase as a company in Finland, we dare to say that there’s no day alike (cliché we know!). Your main goal is to support private house renters (like you or me) to find the right tenant and create a rental agreement through Qasa. Your main focus is on contacting, consulting and helping our both new and existing customers. You welcome and brief them on using Qasa service over the phone and map their needs to find out how we could create the smoothest renting experience for tenants as possible. You advise for example on how to pull together an attractive rental ad, what to take into account when signing a rental agreement or how to create a successful rental relationship for both parties. You also receive support requests for changes to profile settings from landlords or tenants reaching out for advice on how to be found by landlords over email or chat which you naturally take pride in solving. This is how your creativity, problem-solving skills, and result-driven mindset all come into play, making days varied and challenging (and fun)!

Not everything is cotton candy clouds, so here’s the main opportunity to improve
You are joining a growing team in a big company, facing a fast-changing environment as multiple of our processes are still molding while Qasa service is still finding its shape in the Finnish market (luckily our colleagues in Sweden have paved the way for us). Thus, a “Together we move mountains” mindset around changes coupled with a start-up attitude to find your own balance while things around you are shaping up will be of great help! On the other hand, the dynamic environment translates into learning and developing opportunities and we hope to see you grow into the professional you want to be with us!

GOT YOUR ATTENTION? Let us hear from you!

If you are looking for a workplace and a role in which you could share your knowledge and expertise, learn and grow, get inspired, be yourself, and feel good, turn yourself in. We’re eagerly waiting for you to turn yourself in by Sunday 20th October.

To give everyone a fair shot, we will start the first round of interviews after the application period closes, during weeks 43-44.

ANY QUESTIONS?

Customer Success Manager Jenny Honkaneva is happy to answer any questions you might have about the role by email (jenny(at)qasa.fi) or by phone (040 827 8997, only for candidates) on 16th (Wed) 13:30-14:30 and on 10th (Thu) 9:30-10:30.

RECRUITMENT PROCESS?
1. 45 min chat with Talent Acquisition Specialist, Alessia (your background & skills, career goals, role goals & Qasa as an employer)
2. 60 min catch with Customer Success Manager, Jenny (diving deeper into your background & skills and career goals with a focus on your writing skills)
3. 60 min chat with the rest of our team and Country Manager, Juhana at the office (getting to know each other as a team with a focus on your verbal skills)

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Qasa doesn’t accept unsolicited profiles from recruitment agencies and won’t pay fees to any third-party agency or company that doesn’t have a signed agreement with us. If provided, we're free to contact the profiles ourselves.