THE OPPORTUNITY IN A NUTSHELL
You? Sales, marketing, or content production background and experience in heading teams. Data-driven and analytical skills in order to identify opportunities to increase customers’ satisfaction and to develop strategies for it.
Role? Customer Success Manager to guide the brand new Customer Success team for Oikotie Työpaikat. Guiding the team to help our recruiting customers to attract talent by using Oikotie's job ads and additional visibility products. Building a data-driven way of working for the team, while closely collaborating with sales, marketing, and product development.
Salary? Earnings around 4000-5000€/month.
Location? The office is located just a few steps away from the Helsinki railway station. Our way of working is hybrid and we’d be happy to meet with you and the rest of the sales team at the office on Thursdays to learn from each other and to have fun.
Why us? This is an exciting opportunity to guide the Oikotie Työpaikat team to even greater customer success! In fact, in 2021 we reached our overtime highest sales, with an increase of 100% in upselling, which represents the clearest sign of the trust of our customers in our brand. Now is the best time for a new Customer Success team to come along, with you as its guide! As a community, we embrace curiosity, teamwork, a critical thinking mindset, and continuous learning.
Sounds like your cup of tea? Check out the details below!
WHO ARE YOU?
- You’re marketing-savvy, with experience in sales, marketing, or content production (or why not from all of them!).
- You’ve acted as a team or project director and know how to make others shine in their work.
- Big plus if you have experience in paid advertisement on the main social media (LinkedIn, Facebook, Instagram).
- Collaborating proactively and joining forces with a variety of team members is second nature to you.
- Fluency in Finnish and in English (even on Monday mornings;-). Our customers prefer to do business with us in Finnish and our official language is English. We gather people together from multiple backgrounds (memes in Spanish, Indian cooking recipes, database parodies, and dog videos circulate on our Slack channels!).
- As a person, you combine a data-driven mindset with a customer-focused approach. Thanks to your analytical skills, you identify the needs of our customers and offer creative solutions to increase customers’ visibility and satisfaction. Here’s a bunch of motivated and positive thinkers waiting for you to share the journey!
WHAT’S THE JOB LIKE?
Day-to-day work
As a Customer Success Manager, you will be heading the brand new Oikotie Työpaikat Customer Success team with the main goal to help our recruiting customers to increase the visibility of their job ads to attract top talents, as well as profit from Oikotie’s portfolio to grow our reach even more. To do so, the collaboration with our sales team is pivotal for you to identify the existing job ads on Oikotie that need an extra boost. By reaching out to our existing customers, you map their needs, as well as provide and sell additional visibility products to their recruitment ads, for example by planning advertising campaigns and publishing them on various channels (eg. Oikotie’s own channel and social media) with the goal of both allowing our customers to attract the top talent, and increase our revenue and reach.
The Customer Success team that you guide is a new growing team initially gathering together a few Customer Success Specialists, who are mostly responsible for the realization of the actual content production. This means that your expertise as the team head is essential in building a data-oriented work practice for the team, starting with contacting customers to producing the needed services and reporting findings. We like to win it together, thus you also collaborate internally tightly with our marketing, sales operations, and product development teams on our way to deepening our customers’ relationships and trust.
Not everything is sweet, so here’s the main opportunity to improve
You step into a brand new role which means that the responsibilities we’ve drafted above, haven’t been tested in practice. Thus, there might be some surprises ahead and a ‘we’ll find a way’ mindset will surely be needed from you. On the other hand, the unknown offers an opportunity to leave your fingerprint on how we build even stronger trust and relationships with our customers. Just last year, our customer satisfaction level reached its highest, and now you come into the picture to drive these results to new records! Is your curious mind asking for this kind of adventure?
Goals
During your first six months, we expect you to settle into our community, get to know your Customer Success team and our sales team, start having a fuller picture of our services, and begin shaping the processes to help our customers together. Further down the road, we’re eager to see you guiding your team and developing practical solutions to increase our customers’ job ads visibility, in close collaboration with our sales, marketing, and product development teams (and remember, we’re here to support you along the way!). What the future holds after that, let’s envision it together!
Colleagues
We’re just about to identify our new Customer Success Specialists, your closest colleagues, so unfortunately no news from them here yet but we do our best to welcome curious, open-minded and self-driven team members!
When getting to know us, you’ll notice quickly that we truly live and work based on our three key values: we win together when working on cross-functional teams around the OKRs (Objectives & Key Results), we encourage each other to be curious and actively develop ourselves for example with the help of LinkedIn Learning platform and Schibsted level training, and we are empowered to have courage to share ideas and challenge ourselves. If our way of working resonates with you, we believe that we’re a dream workplace for you!
Company
Schibsted, product company, gathering together Oikotie, Tori, & Rakentaja reaching +4M users monthly. Over 250 colleagues in Finland and 5000 in the Nordics want to steer innovation on News media, Marketplaces & Growth adventures to empower the millions of people interacting with us in their daily lives. We’re lucky to work with colleagues who share the passion for their work, are friendly and caring. Our community embraces curiosity, teamwork, a problem-solving mindset, and continuous learning. Have a sneak peek at our boogie on LinkedIn & Instagram along with the Schibsted Talks podcast hosted by our very own colleagues.
GOT YOUR ATTENTION? Let us hear from you!
If you are looking for a workplace and the role in which you could share your knowledge and expertise, learn and grow, get inspired, be yourself, and feel good, let us hear from you! We’re eagerly waiting for you to turn yourself in by Wednesday, June 1st.
ANY QUESTIONS?
Our Oikotie Työpaikat Director Joonas Pihlajamaa is happy to answer any questions you might have about the role! Joonas is best available over the phone (050 506 0665) on Fri 20th, 11:00-13:00, and on Mon 30th, 10:00-12:00, or emails any time (joonas.pihlajamaa(at)schibsted.com).
RECRUITMENT PROCESS?
1. 60 min meeting with Alessia and Venla, from the Talent Acquisition team (your background & future ambitions, role goals & expectations in short)
2. 60 min chat with Oikotie Työpaikat's Director Joonas and the Sales Director Samuli (get to know each other, how would it be to work as part of the team, diving deeper into your skillset)
3. 30 min meeting with a few colleagues from the sales team (get to know close colleagues)
In every interview, we have saved 10-15 minutes for you to interview us. So think about things you would like to know and have the courage to ask difficult questions! The hiring decision always has two sides: we make our choice, but most importantly, you are also making a big decision for your future. Hence, we want to make sure that all your questions are answered and you have all the necessary tools before taking your next career step. #LI-AP1 #LI-Remote
