Customer Specialist

Customer Service Specialists for Airpro Premium concept 

Airpro Premium is a concept for international private jets and special charter flights in Lapland airports. We are looking for several Customer Service Specialists to elevate the air travel experience of our exclusive clients arriving and departing from Rovaniemi Airport. 

In this role you will act as a contact person for the private jet crew, warmly welcoming the crew and passengers to the airport, and providing and coordinating all services requested. You need to have excellent customer service skills and maintain active communication with the customers. Customer Service Specialist roles are permanent full-time positions.  

You will succeed in this job when you have good interpersonal and collaboration skills, a willingness to take responsibility and an interest in continuous improvement. It is a must to serve our high-profile customers in a professional way, showing hospitality in the changing circumstances and to remain calm and service-minded in a hectic environment. 

We expect you to:  

Speak fluent English, other language skills are an advantage.  

Have excellent interpersonal skills. 

Have customer service experience, VIP-hosting etc. is an advantage. 

Show positive attitude and flexibility. 

Contribute to the development of Airpro Premium Concept. 

Have adequate IT skills. 

We offer you a position in a diverse and international working environment. This is a day job, but we are looking for someone who is willing to work flexible hours if necessary.   

If you are interested in the position, please fill in the online application form by 16.6.2024. We will start interviews during the application period and work will start as agreed.   

For more information about the position,
please contact Station Manager Jussi Kivimäki 0407077228 

Airpro tuottaa lentoliikenteen maa- ja matkustajapalveluja 11 lentoasemalla ympäri Suomen sekä cabin crew -palveluja Pohjoismaissa noin 1200 ammattilaisen voimin. Asiakkaitamme ovat lentoyhtiöt ja lentoasemat. Koulutamme osaajia ilmailualalle ja huolehdimme tuhansista matkustajista yhden päivän aikana. Visiomme on tarjota pohjolan parasta palvelua matkasi varrelle - Your journey is our destination! 

Me Airprossa arvostamme erilaisuutta ja työyhteisön moninaisuutta. Kannustamme monenlaisista taustoista tulevia henkilöitä hakemaan meille töihin. Olemme sitoutuneet tekemään töitä yhdenvertaisuuden, tasa-arvon sekä monimuotoisen työyhteisön eteen, emmekä hyväksy syrjintää.