Are you interested in working in the world´s largest Food and Beverage Company? Are you looking to work independently on a Nordic level? Are you customer driven? We have an open temporary maternity leave substitution as Customer Solutions Analyst for Finland located in Espoo, until January 2021.
The customer solution analyst tasks include customer service via telephone and email, monitoring order-to-cash process and assisting sales representatives, and the local commercial teams. In addition, the job description includes back office tasks related to invoicing. The Customer Solutions Analyst also cooperate very close with our demand capture team in Lisbon and the other Nordic Customer Solution Analysts. The interaction with internal key stakeholders will play an important role for you to succeed. You will also have direct customer communication in case of Out-of-Stock situations or when proactively mitigating potential Out-of-stock situations. Although the role is very independent, your tasks are also handled by other customer service colleagues in the Nordic countries. You report to our Nordic Team Lead located in Copenhagen.
Can you see yourself in our culture?
In customer service and supply chain we promote an international, dynamic and supportive culture. We have implemented NCE (Nestle Continuous Excellence) and we are expected to challenge ways of working that create excess waste or don’t create added value. In Order-to-cash team we are working as ONE TEAM with both our Nordic colleagues and NBS colleagues in Lisbon to make sure our customers get the best service. The daily operating window for customer solution analyst is narrow so the time frame before lunch hour can be very hectic and requires fast decision making.
We are looking for a person who enjoys customer service and is fluent in both small and bigger problem solving situations in everyday life. You will not freeze in toughest of customer service situations and you are equipped with “can-do” attitude. You are systematic and organized in your ways of working. You have experience with customer service and possibly SAP (SD) + good MS Office especially Excel skills. You communicate fluently in oral and written Finnish and English, Swedish language skills are considered as advantage.
We offer interesting job tasks and a platform for future potential in a dynamic work environment with industry-leading brands, good workmates, and the ability to develop yourself in an international organization. We operate in Nestlé's matrix organization, so working across business’ and product group boundaries is a daily routine and you learn to navigate in a complex operating environment and manage the expectations of many different stakeholders.
There’s More to Life at Nestlé
We guarantee you’ll never get bored at Nestlé. We work in a fast-paced environment but enjoy challenges and strive to excel. Nestlé offers you a chance to grow and take responsibility in a team of motivated professionals. We work ambitiously, share the passion to succeed and commitment to enhance people’s lives. However, we believe in respectful collaboration, sharing ideas and having fun together every day.
Would you like to know more about us?
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Are you curious?
We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application and CV as soon as possible and no later than 23rd of September 2019. If you have any questions regarding the job, please do not hesitate to contact Team Lead Nils Sørensen on +45 35 46 04 87. Please note that we will only accept applications that are sent to us via our Careers site.
We look forward to hearing from you!
Nestlé is the world’s largest food and beverage company and also the company investing the most in food R&D: EUR 1.5 billion. It is present in 189 countries around the world and its 328,000 employees, of which 5,000 works with R&D, are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2,000 brands range from global icons like Nescafé, Purina Pet food, Nestlé Baby food, Cheerios and KitKat to local favourites like Super Flyers. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. We are an Equal Opportunity Employer that strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.