(Poistunut julkaisusta)

Customer Service Specialist
Finnair Oyj

Alkuperäinen julkaisupäivä 29.6.2018

Finnair Kitchen develops inflight food concepts and manages logistics for onboard sales and services. Tasty and beautiful meal is important part of customer experience. We serve our customers a tailored selection of business and economy class meals made of top quality ingredients featuring Nordic flavors. Our product development team and professional kitchen staff are specialized in both western and Japanese cuisine, and for our Nordic Business class meals, we develop the menus in cooperation with Nordic top chefs. We serve 12 million passengers annually.


We are now looking for a customer oriented and proactive


Customer Service Specialist


to plan, build and execute sales opportunities and to support the work of the sales team in Finnair Kitchen. In this role, your main responsibilities will include managing a multicultural portfolio of airline catering accounts. You will also actively maintain and develop this client base by analyzing the customer portfolio, and by building profitable working relationships with current clients and partners. The primary purpose of the role is to be our airline customers first point of contact and a hands-on problem solver.


As Customer Service Specialist you will also have various supporting tasks e.g. related to invoicing, customer reporting, arranging customer events and other tasks defined by the sales management team. You will report to Head of Category Customer Airlines.


As Customer Service Specialist, your main responsibilities will include:


  • Actively maintaining and developing the current customer base
  • Supporting and hosting Finnair Kitchen meal presentations and other customer events
  • Performing ad hoc reporting and analyses

To be successful in the role we expect you to have:


  • Sales-driven thinking, business acumen and a passion for airline or food & beverage industry
  • Ability to create excellent working relationships with internal and external stakeholders
  • International experience
  • Ability to multitask, prioritize and work under pressure
  • Good problem solving and analytical skills to support independent decision making
  • Good skills in digital tools and MS Office
  • Excellent team working skills
  • Bachelor’s Degree in a relevant field
  • 2-3 years of experience in a similar position with proven success
  • Fluency in English and Finnish required, other languages highly valued

This is a temporary position until September 2019.

We offer you an exciting opportunity in the interesting airline catering industry. Here at Finnair Kitchen ambitious, competent and motivated people can really make a difference. Get on board!


Please submit your application by July 15th with your CV and salary request at www.finnair.com/jobs.  For additional information regarding the position, please contact Reetta Mäkinen by email (reetta.makinen@finnair.com) or by phone (tel. +358 50 494 3221) on Thursday July 5th at 14.00 - 15.30.