We are looking for a Customer Service Specialist to join Sherwin-Williams’ team in Vantaa.
Founded in 1866, Sherwin-Williams has spent the last 155 years creating a legacy of growth, creativity, and innovation to meet the needs of its dedicated workforce and growing global customer base. In Finland, operations include the manufacture, processing, packaging, storage, sales, and product development of paints. Sherwin-Williams currently employs about 140 people in two locations in Finland.
We are now looking for a systematic and productive person to join Sherwin-Williams’ Customer Service team in Vantaa (Hakkila).
In this role, you will provide order entry management, order tracking, and follow up for customers. Responsibilities also include entering orders in local ERP system (i.e., export orders, sample orders, returns orders, etc.), based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management to meet requested delivery date, regulatory and legal document requirements, and other Sherwin commitments. You are also prepared to answer customers’ questions and take active part in problem solving.
Conditions for success
We hope that you want to generate significant value to all the company stakeholders with a positive can-do attitude. We hope that you have previous work experience from the responsibilities required in this position and that your IT skills are solid; you are comfortable with MS Office programs, and you have experience from ERP systems e.g., Oracle and Salesforce. Working days vary from day to day, so the ability to organize your working day will help you succeed, but you are also comfortable with daily routines.
In addition, we hope that you are customer-oriented and have the courage to take on new tasks. You are a flexible and self-initiated team player. You can also make independent decisions and take things forward on your own. As you will be working in an international company, proficiency in written and spoken Finnish, English and Russian is required.
Sherwin-Williams offers you a permanent employment and a position where you have a great opportunity to take responsibility and be involved in the business development. You will become part of a friendly, focused, and professional team that has been praised for excellent customer service. We offer you competitive salary and employment benefits. Welcome aboard!
The recruitment process is carried out in cooperation with Uniflex Suomi Oy. Please send your application with CV in english via application link. We will begin reviewing applications immediately and complete the recruitment as soon as a suitable person is found. However, please submit your application to us by September 19, 2021, at latest.
Laura from Uniflex will be happy to tell you more:
tel: +358 50 537 4289