(Poistunut julkaisusta)

Customer Service Specialist - Helsinki
Eilakaisla

Alkuperäinen julkaisupäivä 29.8.2018
Nets is one of northern Europe’s leading companies for payment solutions, information services and digital security solutions, with one of the most extensive and innovative product portfolios in Europe. Our ambition is to become an even stronger partner to our customers by supporting their business nationally as well as internationally. We want to make the handling of both financial and information assets easier and more secure. Nets employs over 2,500 people and has its registered office in Copenhagen, as well as competence and commercial centres in Oslo, Stockholm, Helsinki and Tallinn.    We are now in co-operation with our client looking for three (3) goal-oriented Customer Service Specialists to work in a diverse position at Nets office in Helsinki. You will be part of dynamic back-office team that performs with high quality and efficiency with tasks related to acquiring merchant onboarding to Finnish and Swedish Acquiring merchants, Partners and Banks. The employment begins as soon as suitable candidates have been found and is a fixed-term employment of six (6) months with a possibility to extend the contract. We are looking for a person who is willing to commit to the employment also long-term.

Key responsibilities and tasks

  • Tasks to onboard new acquiring Swedish or Finnish merchants by complying with compliance and risk policy and other instructions
  • Changes to the existing agreements
  • Responsibility to improve the processes and update or create new working instructions for the specific work task group
  • The continuous process development of key processes i.e. acquiring onboarding & maintenance together with internal stakeholders
  • Participation to projects and other small development tasks process optimization
  • Daily and weekly Lean Performance board meetings
  • Reporting

Preferred background and qualifications

  • Suitable educational background (e.g. BBA degree)
  • Relevant working experience, knowledge of the business area is a great benefit
  • Good co-operations skills with different stakeholders: internal and external
  • Excellent communication skills in Finnish and English are required (both written and spoken). In addition in one position also Swedish is required with excellent command in written and spoken.

You will succeed in this position if you have

We expect you to be solution-oriented problem solver who is customer service minded and customer focused. You have the courage to challenge current processes and you aim for the high quality. Flexible and positive mind-set will help you succeed. You are able to organize your work proactively and to prioritize tasks effectively. You have excellent communication skills and co-operational skills and you are a genuine team player.

We offer you

We offer you interesting and challenging tasks in Nordic environment and the support of the team for your work. We give you the opportunity to use your specialist skills and expertise on the job. Did you get interested in this opportunity? Please send your application as soon as possible through Kaislanet as the positions will be filled as soon as suitable candidates have been found. For more information please contact team leader Janica Weintraub, p. 043 8200 512.