(Poistunut julkaisusta)

Customer Service Representative Finland & Baltics

Alkuperäinen julkaisupäivä 6.8.2018

Essity is looking for a Customer Service Representative in our business Consumer Goods in Finland & Baltics, the position is situated in Espoo, Finland. Are you a person that thrive on giving world class service to our customers? Do you have the ability to see the overall picture as well as handling the details of day to day work tasks? Do you enjoy working together with many different functions to enable excellent customer service? Then maybe this is an opportunity for you! We offer you the chance to become part of the Customer Service Team for Finland and Baltics, which is a part of the Regional Business Logistics team, which is a function within the Sales and Marketing organization for Consumer Goods at Essity. You will be responsible for supporting our customers, focusing on handling the process from order to cash and you will be reporting to the Customer Service Team Leader for Finland and Baltics.

Key Tasks and responsibilities
  • Process the daily sales orders so that they are dispatched, invoiced and paid on time (Order to cash)
  • Register and follow up on customer complaints
  • Answer internal and customer enquiries on product availability, prices, delivery times etc. and the status of order.
  • Update and maintain the master data of customers, materials and pricing in SAP and other computerized systems
  • Lead customer specific projects and meetings, to improve collaboration and service to our customers
  • Collaborate with customers and functions within the organization, such as production, warehouse, transport, distribution, to resolve daily challenges
  • Work closely with Demand Planning to identify deviations in expected sales patterns, tracking orders received against sales forecast to ensure continuity of supply
  • Verify, post and monitor transport and sales invoices


Education and experience
  • Customer and Consumer focused
  • Minimum 1-3 years experience from logistics or customer service
  • University of Applied Sciences degree in Business or Logistics is preferable
  • Language: Fluent in English and Finnish
  • Experience with SAP is preferable


More information

Interested? If you have more questions regarding the position, you can call our Customer Service Team Leader Heidi Lajunen (+358 9 50688 237)